Shikinah M. Jones
Spring,TX
Summary
Human Resources Specialist with 16 years of experience in enhancing employee retention and cultivating a positive workplace culture. Expertise in customer relationship management, strategic planning, and conflict resolution has led to significant improvements in employee morale and job satisfaction. Proven track record of streamlining healthcare services through effective communication and policy enforcement, alongside a commitment to compliance and operational integrity as a Drug Test Administrator. Dedicated to fostering professional growth within organizations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Army Reserve Administrator (GS-9) (40hrs)
Department Of Defense Army
Houston, TX
08.2023 - Current
- Worked closely with human resources to support employee management and organizational planning.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Perform daily administrative functions in support of the organization’s readiness program.
- Provide guidance to personnel on changes to organizational regulations and directives.
- Utilize various automation systems to identify financial management program deficiencies.
- Analyze account report system to maintain inventory.
- Coordinate training programs for personnel in accordance with organizational directives and guidance.
- Manage the travel program for the organization.
- Provide pay guidance to organizational personnel
Instructor/Unit Deterrence Leader (30+Part Time)
US Army Army Reserves -7th -95th Training Command
Grand Prairie, TX
11.2021 - Current
- Assessed student progress through quizzes, tests, and projects.
- Collaborated with other educators to develop innovative approaches to instruction.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Recorded daily attendance to maintain accurate and complete records.
- Used videos, lectures and moderated discussions to engage students during class.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Prepare materials: Develop, review, and update course materials, training aids, and background information.
- Administered pre-employment, random, post-accident, reasonable suspicion, return-to-duty, follow-up, and other types of drug tests as required by company policy or law.
- Reviewed chain of custody documents prior to specimen collection process.
- Monitored inventory levels of supplies necessary for conducting drug tests.
- Followed laboratory guidelines for handling biological specimens.
- Maintained confidentiality of sensitive information pertaining to employee drug test results.
- Responded promptly to inquiries from employees concerning their drug test results.
Human Resource Manager (Active Duty)
US Army, Assault Helicopter Battalion
Conroe, TX
02.2016 - 08.2023
- Represent the Commander in coordinating unit preparation for official inspections, command staff visits, and similar activities
- Conduct on-the-job training in administration
- Plan and established priorities; assigned, distributed, and review work of subordinate unit sections
- Initiated and manage personnel actions such as promotions and awards
- Assist in the management of and completion of officer and enlisted efficiency reports
- Review personnel and financial management reports and making corrective action on identified deficiencies
- Process a variety of pay actions
- Research, analyze and resolved pay problems for unit personnel
- Supervise a team of 7 clerical personnel in support of 500 employees
- Plan and carry out policies relating to all phases of personnel activity
- Prepare reports and recommend procedures to reduce absenteeism and turnover
- Wrote Standard Operating Procedures of Human Resource functions streamlining efficiency
- Manage the daily operations of a US Army Reserve units mission readiness program
- Onboard and Offboard personnel
- Perform as the record manager
- Review regulations and directives and implements changes in appropriate manner
- Compile data and create products to present at briefings
- Prepare and review command correspondence for content and accuracy
- Manage unit and individual personnel and medical readiness
- Coordinate the management of unit and individual training readiness.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Assisted candidates with application processes by answering questions about application
- Handled drug screening paperwork.
- Established and generated various reports to verify HR compliance.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Partnered with senior HR team to communicate company standards and policies.
- Participated in educational opportunities and read technical publications, updating job knowledge.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Mental Health Technician
SOBA RECOVERY( Sober Living Faciliaty)
San Antonio, TX
01.2015 - 02.2016
- Effective onboarding cycles involve mentoring five or more new hires per year.
- Created a safe and healthy environment for the residents by ensuring compliance with JCAHO, the Board of Health, OSHA, and all relevant state and federal regulations.
- Responsible for the education of residents about drug abuse and drug abuse treatment outside of the facility.
- Handled, processed, and maintained records of patient test results according to all laboratory procedures.
- Provided excellent service to patients through personable communication.
- Documented patient interactions in compliance with HIPAA requirements.
- Verified patient health history and contact information for chart accuracy.
- Communicated significant changes in patient condition to medical teams promptly.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Aided patients in performing activities of daily living.
- Worked alongside healthcare professionals to develop patient care strategies.
- Accompanied patients to medical and counseling appointments.
- Managed therapeutic interventions in accordance with set procedures for individuals and groups.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Facilitated intake interviews to gather patient information and treatment history.
- Distributed medications from clinic dispensary following defined protocols.
- Contacted patients' relatives to coordinate family visits and conferences.
Human Resource Specialist (Reservist Part Time)
451st Civil Affairs Brigade, US Army Reserves,
Houston, TX
12.2008 - 01.2015
- Provided essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Established and generated various reports to verify HR compliance.
- Partnered with senior HR team to communicate company standards and policies.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
House Manager
ALPHA HOME REHAB CENTER
San Antonio, TX
12.2014 - 01.2015
- Led a team of three on their way of positioning newly incoming clients in their respective healthcare plans
- Provided a research-based safe environment for multi-cultural and dual diagnosis living place for 30-50 individuals
- Improved the coping skills of residents by professional trauma-addressing sessions and helped them move towards a more independent lifestyle
- Trained and mentored approximately 10 new hires according to the company's guidelines and shared best practices.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Conducted required fire drills and emergency preparedness drills.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
- Responded to resident complaints and coordinated with contractors to perform necessary repairs on units.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior
- Submitted work orders for needed repairs to maintenance department for quick turnaround.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
Treatment Supervisor
Abraxas Youth and Family Services
San Antonio, TX
08.2012 - 11.2014
- Maintains employee schedules that provide adequate coverage to ensure safety for both clients and employees
- Conducts effective supervisory conferences and performance evaluations with employees, documents the content of such meetings and evaluations, and provides feedback to them
- Determines and implements progressive discipline when needed according to the applicable policy
- Provides ongoing effective supervision to unit employees and monitors case management activities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Adhered to all state regulations governing the provision of mental health services.
Team Leader
Abraxas Youth And Family Services
San Antonio, TX
12.2010 - 08.2012
- Supervise the activities of a group of youths, maintaining knowledge of the whereabouts of all group members
- Comply with published procedures on movement, physical security, contraband, headcounts, and reporting
- Provide a safe, secure environment through group counseling techniques, motivational techniques,
- Individual relationships, “positive discipline” techniques, and the use of crisis intervention and de-escalation techniques as needed
- Represent each youth’s problems, needs, and accomplishments to the treatment team, or provides progress reports to the counselor representative on the treatment team
- Call and/or conduct problem-solving group meetings, and daily reviews with the assigned group of youths, providing prompts and interventions to ensure that youth are helping each other and are recognized for their efforts
- Assist and promote activity planning and completion by the assigned group of youths
- Ensure that planning, doing, and evaluating are part of the daily routine for each group and that activities or opportunities for individual recognition are created and used to treatment advantage
- Document daily shift occurrences and frequent population count as required by local and corporate policy
- Make referrals for special needs or medical evaluation, and brief oncoming shifts on events of the past shift.
Education
Bachelor of Science - Criminology, Sociology
THE UNIVERSITY OF TEXAS A&M
Associate of Applied Science Law -
Enforcement | SAN ANTONIO COLLEGE
Master of Science - Human Resources Management
Houston Baptist University
Houston, TXSkills
- Experience in Leadership
- Processes and Procedures
- Customer Service
- Critical Thinking
- Microsoft Office
- Conflict Resolution
- Data Management
- Planning & Organizing
- Team Management
- Active Listening
- Computer Skills
- Problem Resolution
- Reliable & Trustworthy
- Organizational Skills
Certification
- Professional in Human Resources (PHR)
- Certified Notary Public, National Notary Association.
- Unit Deterrence Leader - Army Substance Abuse Program
- Lema Six Sigma - White Belt
Timeline
Army Reserve Administrator (GS-9) (40hrs)
Department Of Defense Army
08.2023 - Current
Instructor/Unit Deterrence Leader (30+Part Time)
US Army Army Reserves -7th -95th Training Command
11.2021 - Current
Human Resource Manager (Active Duty)
US Army, Assault Helicopter Battalion
02.2016 - 08.2023
Mental Health Technician
SOBA RECOVERY( Sober Living Faciliaty)
01.2015 - 02.2016
House Manager
ALPHA HOME REHAB CENTER
12.2014 - 01.2015
Treatment Supervisor
Abraxas Youth and Family Services
08.2012 - 11.2014
Team Leader
Abraxas Youth And Family Services
12.2010 - 08.2012
Human Resource Specialist (Reservist Part Time)
451st Civil Affairs Brigade, US Army Reserves,
12.2008 - 01.2015
Bachelor of Science - Criminology, Sociology
THE UNIVERSITY OF TEXAS A&M
Associate of Applied Science Law -
Enforcement | SAN ANTONIO COLLEGE
Master of Science - Human Resources Management
Houston Baptist University
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