Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Shikiria Mack-Belmont

Chesapeake,VA

Summary

Customer Service and Sales Professional

With 4 years of experience in customer service and sales, dedicated to delivering best quality service and support while consistently exceeding sales goals. Who brings a positive and energetic attitude to every interaction, helping to maintain a productive and encouraging work environment. With the commitment to excellence is demonstrated through timely and situationally aware service, ensuring customer satisfaction and contributing to company objectives.


During a recent career hiatus, I took on the role of primary caretaker for my mother. This period enhanced skills in empathy, problem-solving, and time management, and now eager to leverage these experiences in a professional setting. I am enthusiastic about returning to the workforce and applying my expertise to drive success and support team goals.

Overview

3
3
years of professional experience

Work History

Sales

Noble Solar
06.2023 - 09.2023
  • Learned pitch/script, products, and how to better conversation/communication skills to provide best conversations with people that could be customers.
  • Mentored/trained sales team in applying effective sales techniques and delivering quality customer service.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Maintained presentation, appearance, and attitude in compliance with company representation.
  • Achieved personal sales and profit targets according to sales plan created by manager.
  • Experience with D2D/Canvassing.

Canvasser/Sales

Homefix Custom Remodeling
05.2023 - 07.2023
  • Learned how to follow script and execute it effectively and efficiently.
  • Learned with hands-on experience and I also learned to train others because I excelled at job in short amount of time.
  • Met and exceeded daily and weekly sales targets to contribute to overall business success.
  • Built relationships with customers to support ongoing sales and customer retention initiatives.
  • Created and Implemented impactful sales strategies to increase product sales with existing customers.
  • Identified customer needs to provide appropriate product solutions.
  • Conducted regular surveys and canvassing activities to identify potential customers for products and services.
  • Analyzed customer feedback to identify opportunities for product enhancements, including personal growth.

Crew Member

Chipotle Mexican Grill
07.2021 - 12.2021
  • Provided exceptional customer service by greeting and assisting customers in friendly and professional manner.
  • Operated cash registers and processed transactions accurately and efficiently.
  • Prepared and served food and beverages according to company standards and recipes.
  • Maintained cleanliness and organization of work areas, including dining areas, restrooms, and kitchen.
  • Collaborated with team members to ensure safe and secure solution of tasks.
  • Cross-trained and provided back-up for others when needed
  • Stocked shelves with items needed, handled customer complaints, and answered phone calls.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Courtesy Clerk

Kroger
06.2020 - 05.2021
  • Provided exceptional customer service by greeting and assisting customers in friendly and professional manner.
  • Performed various tasks to maintain cleanliness and organization of store, including sweeping, mopping, and restocking shelves.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Addressed customer complaints in friendly and helpful manner to restore satisfaction and loyalty.
  • Handled cash transactions accurately and efficiently, including operating cash registers and processing payments.
  • Assisted in inventory management by monitoring stock levels, conducting regular product checks, and assisting with receiving and stocking shipments.
  • Maintained positive and energetic attitude while providing excellent customer service to numerous store guests daily.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Assisted customers with large purchases by carrying items to vehicles.

Education

High school diploma -

Salem High School
Virginia Beach, VA
06.2020

Skills

  • Mathematics
  • Customer Service
  • Product Knowledge
  • Attention to Detail
  • Cash handling
  • Computer literacy
  • Problem solving
  • Multitasking
  • Retail Sales``
  • Hospitality
  • Retail Floor Stocking
  • Price Checking
  • Adaptability
  • Stress management
  • Customer Assistance
  • Sales Strategies

Personal Information

Willing To Relocate: Anywhere

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales

Noble Solar
06.2023 - 09.2023

Canvasser/Sales

Homefix Custom Remodeling
05.2023 - 07.2023

Crew Member

Chipotle Mexican Grill
07.2021 - 12.2021

Courtesy Clerk

Kroger
06.2020 - 05.2021

High school diploma -

Salem High School

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Shikiria Mack-Belmont