Shikiria Mack-Belmont
Virginia Beach,VA
Summary
Customer Service & Sales Professional with 4 years of experience in lead generation and sales strategy, adept at driving growth and enhancing service delivery. Demonstrates expertise in financial reporting, team leadership, and customer engagement, leveraging negotiation and problem-solving skills to innovate and achieve outstanding results. Committed to fostering a dynamic environment where strategic insights and advanced communication propel both team and personal success.
Overview
5
5
years of professional experience
Work History
Appointment Setter/Canvasser
Homefix Custom Remodeling
01.2025 - 02.2025
- Generate qualified leads through door-to-door outreach and strategic appointment setting, building strong client relationships and driving sales pipeline growth
- Connect with homeowners to present remodeling solutions, demonstrate active listening skills, and convert initial contacts into scheduled consultations
- Partner with sales team to optimize territory coverage, share market insights, and implement effective outreach strategies for maximum conversion
- Maintain accurate customer interaction logs, follow up consistently with prospects, and ensure smooth handoff to sales consultants
- Streamline territory mapping and lead qualification processes to maximize outreach efficiency, resulting in consistent growth of qualified consultation appointments
Assistant Manager
Family Dollar
10.2024 - 12.2024
- Led store operations, optimized inventory management, and streamlined staff schedules to enhance operational efficiency while maintaining customer satisfaction
- Coordinated with team members to implement new merchandising strategies, resolve customer concerns, and maintain store compliance standards
- Managed cash handling procedures, conducted daily reconciliations, and maintained accurate financial records while ensuring store security protocols
- Trained and mentored staff members, fostering professional development while creating a positive work environment and improving team performance
- Implemented new inventory tracking methods and customer service initiatives that enhanced store operations and improved shopping experience
Shift Manager
McDonald's
01.2024 - 10.2024
- Led daily operations and team of 12 staff members, optimising workflow processes and maintaining quality standards while reducing customer wait times
- Coordinated cross-functional teams during peak hours, implemented effective scheduling systems, and mentored new staff to ensure seamless service delivery
- Managed inventory controls and cash handling procedures, ensuring accurate reconciliation and compliance with corporate standards
- Streamlined ordering processes and introduced digital solutions for staff communication, resulting in improved operational efficiency
- Fostered positive team environment through effective conflict resolution, regular feedback sessions, and recognition of staff achievements
Appointment Setter/Canvasser
Homefix Custom Remodeling
05.2023 - 07.2023
- Generated leads through door-to-door outreach, building rapport with homeowners and scheduling consultations for home improvement services
- Conducted targeted neighbourhood canvassing, identifying potential clients and effectively communicating remodelling solutions to meet their needs
- Engaged with diverse homeowners, demonstrating strong interpersonal skills while promoting custom remodelling services and solutions
- Managed appointment scheduling system, ensuring accurate client information and maintaining professional follow-up communication
Crew Member
Chipotle Mexican Grill
07.2021 - 12.2022
- Delivered exceptional customer service while managing cash transactions and maintaining food safety standards. Trained new team members and streamlined order processing
- Coordinated with kitchen staff to ensure timely order fulfillment, reduced wait times, and enhanced customer satisfaction through effective communication
- Maintained pristine work environment while adhering to health and safety protocols. Executed precise inventory management and quality control procedures
- Proposed and implemented new service techniques that improved workflow efficiency. Adapted quickly to peak-hour demands and special customer requests
- Fostered positive team dynamics through reliable attendance and willingness to cover additional shifts. Mentored junior staff members in operational procedures
Courtesy Clerk
Kroger
06.2020 - 05.2021
- Managed front-end operations, assisted customers with groceries, and maintained store cleanliness while ensuring compliance with safety protocols
- Provided exceptional customer service, resolved queries promptly, and supported elderly shoppers with their purchases including helping them to the car
- Enhanced shopping experience through efficient cart management and quick response to spills
- Coordinated with team members during peak hours to ensure smooth operations and optimal customer satisfaction
- Demonstrated strong work ethic by maintaining organised parking areas and assisting customers with heavy items
Education
High School Diploma - undefined
Salem High School
Virginia Beach, Virginia06.2020
Skills
- Lead Generation
- Sales Strategy
- Financial Reporting
- Team Leadership
- Inventory Control
- Negotiation
- Conflict Resolution
- Customer Engagement
- Time Management
- Problem Solving
- Data Analysis
- Market Analysis
- Event Planning
- CRM Software
- Project Management
- Training & Development
- Sales Training
- Relationship Building
- Customer Satisfaction
- Customer Insights
- Strategic Planning
- Adaptability
- Interpersonal Skills
- Product Knowledge
- Communication Skills
- POS System
- Safe Drop Box/Deposits
- Cash Management
- Opening/Closing
Personal Information
Title: Customer Service & Sales Professional
Timeline
Appointment Setter/Canvasser
Homefix Custom Remodeling
01.2025 - 02.2025
Assistant Manager
Family Dollar
10.2024 - 12.2024
Shift Manager
McDonald's
01.2024 - 10.2024
Appointment Setter/Canvasser
Homefix Custom Remodeling
05.2023 - 07.2023
Crew Member
Chipotle Mexican Grill
07.2021 - 12.2022
Courtesy Clerk
Kroger
06.2020 - 05.2021
High School Diploma - undefined
Salem High School