Shikita Goff
Gulfport,MS
Summary
I adept at enhancing patient satisfaction and streamlining operations. I am very dedicated to my line of work and loyal to my patient needs for which i have over 15 years in experience for healthcare food service and 11 years in patient dining. I leveraged strong leadership and cost control skills at Morrison Healthcare to significantly improve service delivery for our patients. My background includes cooking from scratch, following recipes and properly following the guidelines for patient dining . I'm always striving for excellence for patient dining and satisfaction. Also team managing and fostering collaboration among healthcare professionals, underscoring my commitment is in the best interest to excellence and efficiency in healthcare food services for all patient programs. I'm always determined to become one of the greatest assets to this company.
Overview
13
13
years of professional experience
Work History
Patient Services Supervisor/Assistant Manager
Morrison Healthcare/Memorial Hospital
Gulfport, MS
05.2021 - Current
- I occasionally cook and prepare food and desserts for guests, patients, and staff
- Collaborates with physicians, dieticians, nurses, and other healthcare professionals regarding patient care food plans.
- Develops strategies to improve overall patient satisfaction scores.
- Train new hires on the proper way to assemble patient trays, and how to identify patients before delivering their food tray.
- Keep track of meal count and how many days a patient ate. I also manage the process of ensuring that all patients receive a meal tray with the correct prescribed diet within the different facilities that are assigned to the company I work for.
Associate Director
Morrison Healthcare /WOODLAND VILLAGE
Diamondhead, MS
03.2022 - 12.2022
- Implemented quality control measures to uphold company standards.
- Managed the process for new employees, including conducting interviews, evaluating resumes, and making job offers.
- Delegated work to staff, setting priorities and goals.
- Responsible for doing inventory and placing food truck orders. I was also responsible for monitoring and managing my food budget.
- I also prepped, prepared, and cooked the food for over 100 residents.
- I was responsible for making sure my employees were keeping themselves and others safe.
- I was responsible for making sure the residents received their meal tray at the scheduled delivery time.
Lead Cook/ Department Lead
Select Specialty Hospital
09.2014 - 05.2021
- I was the lead cook where I prepped, prepared, and cooked all meals, for the doctors, patients, visitors and staff
- I was responsible for placing the truck orders as well as managing inventory
- I attended conference calls to make sure the staff was compliant and aware of any new changes
- I also was responsible for the entire department at various times, while the Food Service Manager was out
- I also prepared the work schedule at various times
Cook
Beau Rivage
05.2012 - 11.2012
- I prepped, prepared, and cooked food for of thousands attending guests during my time of employment
- I prepped, prepared, and cooked food for any functions being held as well as setting it up
Education
Diploma - 12th
Gulfport High School
Gulfport05.2007
Skills
- Cooking from scratch
- I excel at having strong oversight of cost control
- I'm a team builder
- Strong oversight of a supervisory skill set
- High skilled Team management
- Strong leadership
- Effective and efficient problem solver
- Great customer service skills
Hobbies and Interests
- I'm always looking to volunteer within my workplace
- I'm always striving to add to my knowledge
- I want to continue to grow professionally
References
- John O'Keefe, CEO, Select Specialty Hospital, 2282294641, jmokeefe@selectmedical.com
- Peter Delcotto, US Foods Rep, US Foods, 2283410870
- Iesha Laster, Youth Counselor, YMCA Coordinator, 2283660225
Awards Recognitions
- Employee of the Month
- ICARE-Customer Service Excellence Award
Accomplishments
I am a servsafe recipient, I have been recognized for employee of the month and a I-care recipient throughout my career on many occassions. I have also recieved GEM awards for my hard dedicated work, that i currenty preform I am also a Patient Program Certification recipient.
Timeline
Associate Director
Morrison Healthcare /WOODLAND VILLAGE
03.2022 - 12.2022
Patient Services Supervisor/Assistant Manager
Morrison Healthcare/Memorial Hospital
05.2021 - Current
Lead Cook/ Department Lead
Select Specialty Hospital
09.2014 - 05.2021
Cook
Beau Rivage
05.2012 - 11.2012
Diploma - 12th
Gulfport High School