Shila Gonzalez
Dallas,GA
Summary
Motivated customer service representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Server Shift Leader
Cinema Tavern Reel Sports Bar & Grill
Villa Rica, GA
01.2020 - 02.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Customer Service Representative
Classic Collision Center
Atlanta, GA
10.2020 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Server
La Cocina Restaurant
Dallas, GA
01.2017 - 01.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Georgia Highlands College
Paulding County06.2024
High School Diploma -
South Paulding High School
Douglasville, GA06.2016
Skills
- Covid Symptom Screening
- Team Player
- Menu Memorization and Presentation
- Preventive Maintenance
- Customer Relationship Management
- Cool Under Pressure
- Customer Needs Assessments
- PPE Guideline Compliance
- Natural Leadership
- Staff Meetings
- Safe Handling Standards
- Accounts Payable and Accounts Receivable
Timeline
Customer Service Representative
Classic Collision Center
10.2020 - 10.2021
Server Shift Leader
Cinema Tavern Reel Sports Bar & Grill
01.2020 - 02.2022
Server
La Cocina Restaurant
01.2017 - 01.2020
High School Diploma -
Georgia Highlands College
High School Diploma -
South Paulding High School
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