Shila Rakey

• Academic Advisor: Advised students regarding course sequencing for their degree plan, taught First Year Seminar (2021- 2023. Collaborated with Orientation and Enrollment (O&E) in Summer to enroll new incoming students. Conducted academic advisement services for students on reoccurring basis to maintain educational progression. Answered student inquiries and resolved problems related to curriculum and course prerequisites. Provided support and guidance to students experiencing academic and personal troubles. Mentored students, offering advice and support on topic selection, appropriateness, and academic value. Assisted students in selecting courses to align with their interests and abilities, consulted with students to advise on topic selection. Appropriateness, and academic value. Helped students with initial adjustment to university academic life and interpreted institutions' policies and requirements.
• Transfer Admission Counselor: Answered emails regarding transfer admissions for 10 different colleges and students who wanted to be readmitted to OSU, contacted students regarding missing documents, consulted with students about admission requirements and processes. Presented to potential students for admission before they went on campus tours. Recruited during events regarding freshman and transfer students, collaborated with other college campuses at transfer fairs and maintained office hours for student questions, Hand-wrote admitted postcards to students, explained OSU's fee structure, amenities, courses offered, and facilities to prospective students and parents.
• Accessibility Services: Taught students how to use assistive technology, answered students' questions about how to get accommodations, assisted departments with downloads regarding assistive technology programs Created tutorial videos on how to access register for accommodations
• Campus Connection: Worked with students and staff regarding retention efforts for freshman cohort, guided students on steps to get holds removed and next steps to get enrolled, advocated for students to find resources, met with 10-20 students weekly to help them get involved on campus. Maintained campus connection canvas page for First Year Success and created and developed campus talks videos regarding freshman year.

• Retention Specialist: Advised students regarding which classes to take, how to read degree sheets and what future semesters would hold to achieve their desired goals. Enrolled students on academic probation, as well as new and transfer students. Supported retention efforts by helping students find resources on campus, created monthly reports regarding retention efforts. Taught freshman orientation and academic success for 7 years. Provided advice and guidance to students needing morale-boosting and academic advising. Enhance student development by teaching behavioral, social, and lifelong learning skills in addition to academic subjects.
• Registration Specialist: Ensured accurate student records by diligently maintaining and updating information in database. Facilitated seamless course enrollment for students with timely processing of requests and effective communication. Collaborated with academic departments to ensure course availability, meet student needs and institutional goals. Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation. Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress.

• Advocated for individuals regarding issues of mental health, poverty, unemployment, substance abuse, physical abuse, social adjustment, childcare, and medical care. Assessed new clients individually regarding their situation, capabilities, and problems to determine what unique services are required to meet their needs. Maintained case history records and prepared reports, referred clients to community resources. Developed and reviewed treatment plans in consultation with caseload of 50-60 clients. Enhanced client outcomes by implementing evidence-based behavioral interventions and treatment plans. Participated in ongoing professional development opportunities to stay current with best practices in the field of behavioral health rehabilitation. Assisted clients in developing healthy coping skills to manage stressors associated with their mental health diagnoses effectively. Maintained client confidentiality and upheld ethical standards of practice in all aspects of service delivery.

• Monitored and reviewed programming to ensure schedules were met, guidelines are adhered to, and performances are of quality. Evaluated new and existing programming to assess suitability and need to implement changes. Conferred with parents and staff to discuss educational activities, policies, and clients' behavioral or learning challenges. Performed personnel duties such as hiring staff, establishing work schedules, and evaluating work performance. Recruited, hired, trained, and evaluated primary and supplemental staff and recommended personnel actions for programs and services. Participated in planning and execution of fundraising activities. Enhanced program efficiency by streamlining processes and implementing innovative solutions.

Emphasis in adult learning and motivation 3.75 GPA