Shilah Alvarado
Atlanta,GA
Summary
Detail-oriented and proactive administrative professional with strong experience in client-facing roles, customer service, and team coordination. Skilled in managing communication, scheduling, record-keeping, and multitasking in fast-paced environments. Adept at providing exceptional support to staff and clients by ensuring smooth operations, accurate data management, and clear, empathetic communication. Tech-savvy, with proficiency in CRM systems, Microsoft Office, and Google Suite. Committed to delivering reliable, confidential, and high-quality assistance to contribute to organizational success and client satisfaction.
Overview
9
9
years of professional experience
Work History
online contact center messaging associate
Home Depot
Atlanta, Georgia
01.2021 - Current
- Managed high-volume client communication across phone, email, and live chat to resolve inquiries, and provide timely assistance.
- Schedule appointments and follow up with potential clients to support business development efforts.
- Maintain accurate customer records and confidential information in CRM and Salesforce software, ensuring up-to-date and organized data for cross-functional use.
- Coordinate with internal teams to assist in administrative tasks, and streamline operational workflows with efficiency and accuracy.
- Create and maintain detailed case notes and documentation to support service continuity and compliance.
- Lead training sessions for new team members on company policies and workflow strategies.
- Manage multiple tasks, cases, and the operation of five or more internal systems professionally, while maintaining attention to detail.
- Conduct product, carrier, and vendor research.
- Draft professional correspondence and responses to client inquiries with clarity, empathy, and precision.
- Process invoices, track billing issues, and assist in document handling to support smooth office operations.
- Consistently deliver exceptional customer service, contributing to high client satisfaction and retention rates.
Worship Director and Team Coordinator
Atlanta Revival Center
01.2017 - 07.2021
- Coordinated all aspects of weekly and special services, thoughtfully planning schedules, agendas, and materials to create meaningful, seamless experiences.
- Managed communication between leadership, volunteers, and technical teams, ensuring everyone felt informed, supported, and valued.
- Organized and maintained digital and physical files for music, scripts, and service plans, making resources easily accessible for the entire team.
- Oversaw event logistics, including booking venues, arranging equipment, and coordinating with vendors, to ensure that every detail was handled with care.
- Recruited, trained, and mentored team members, fostering personal growth, collaboration, and a shared sense of purpose.
- Created detailed timelines and checklists that kept projects on track, while giving team members clarity and confidence in their roles.
- Led and participated in community outreach initiatives, building relationships, listening to needs, and helping connect people with resources and support.
- Assisted leadership with administrative tasks such as correspondence, meeting scheduling, and report preparation, enabling them to focus on vision and strategy.
Client Relations Specialist and Cafe Attendant
Farmers Table
12.2019 - 01.2021
- Delivered friendly and efficient service to customers, taking orders, and ensuring satisfaction in a fast-paced environment.
- Managed cash handling, processed payments, and maintained accurate transaction records.
- Coordinated inventory levels by restocking supplies, and notifying management of low-stock items.
- Maintained cleanliness and organization of the café area, complying with health and safety standards.
- Addressed customer questions and concerns promptly and courteously to ensure positive experiences.
- Assisted in setting up and supporting catering events, and special promotions.
- Collaborated with team members to ensure smooth daily operations and timely service during peak hours.
Patient Care Technician
Piedmont Newnan Hospital
01.2017 - 01.2020
- Coordinated daily schedules, prepared documentation, and organized records to enhance administrative support for medical staff.
- Responded quickly to emergency situations in accordance with established protocols.
- Maintained confidentiality and accuracy of patient information within electronic health systems.
- Engaged with patients and families to answer questions, resolve concerns, and navigate care processes.
- Guided patients to relevant departments, ensuring clarity in instructions for a smooth visit experience.
- Facilitated effective internal communication by relaying essential updates to care teams to maintain timely service delivery.
- Maintained cleanliness and organization of patient rooms and equipment.
Education
Some College -
Toccoa Falls College
Toccoa Falls, GA01.2019
High School Diploma -
Central High School
Carrollton, GA01.2017
Skills
- Active Listening
- Communication Skills
- IT Literate
- Customer service Skills
- Interpersonal skills
- Leadership & Management
- Willingness to Learn
- Problem Solving
- Process Streamlining
- Microsoft Word
- Proficient Typer
Awards
Employee of the Month Piedmont Newnan Hospital / 2018
Home depot's Homer Award
Training
NEWNAN CPR UWG, 80 Jackson St, Newnan, GA 30263
Timeline
online contact center messaging associate
Home Depot
01.2021 - Current
Client Relations Specialist and Cafe Attendant
Farmers Table
12.2019 - 01.2021
Worship Director and Team Coordinator
Atlanta Revival Center
01.2017 - 07.2021
Patient Care Technician
Piedmont Newnan Hospital
01.2017 - 01.2020
Some College -
Toccoa Falls College
High School Diploma -
Central High School
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