Shilah Miller
Boston,MA
Summary
(Security)
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
(Counselor-in-training)
Kind Counseling Intern skilled in initial case management and treatment planning for adults, families and adolescents. In-depth knowledge of childs mental health. Understands source of problems and determines solutions to curb such issues. Dedicated and honesty provides support to Kids on social, personal and economic issues.
(Sever Trainer)
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of cook and server position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Alpha Omega Security
Warwick, RI
01.2023 - 11.2023
- Issued access cards to authorized personnel to monitor access points.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Completed full building and grounds patrols to spot and investigate concerns.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Investigated suspicious activities and persons to maintain security of premises.
Server Trainer
Iggy's Doughboys & Chowder House
889 Oakland Beach Ave
03.2022 - 08.2022
- Provided training, coaching and mentoring to employees.
- Developed strong relationships with regular customers, encouraging great business and loyalty to the establishment.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Monitored new server performance and offered continuous support throughout training period.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- contributed with cleaning and organization in the work environment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Operated cash registers and processed transactions.
Counselor-in-Training
Boys And Girls Club
340 Oakland Beach Ave
07.2019 - 09.2019
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Supported Lead Counselor in lesson plan creation and field trip planning.
- Deescalated conflicts among campers and sought assistance from seniors for permanent resolutions.
- Removed trash, debris and waste from camp area every evening as part of routine clean up activities.
- Supervised meetings with family members to help create support system for clients.
- Encouraged participants to open up and share thoughts at group counseling sessions.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Education
High School Diploma -
Toll Gate High School
Warwick, RI06.2021
Skills
- Theft Prevention
- Emergency awareness
- Security camera monitoring
- Customer Service
- Team Training
- Physical Stamina
- Report Writing
- Workplace Safety
- Conflict resolution techniques
- Honest and Dependable
- Superior customer service
- Attentive and Observant
- Physical Fitness
- Team Player
- food safety
- communication
- Adaptability
- creativity
- positivity
- time management
- food handling
- commitment to childs well being
- outgoing
- Cash Handling
Certification
Culinary arts degree of certification
writing music and playing instruments, volunteering to watch over kids, bike riding, and cooking
On my free time i love to make music. Along with singing. playing the drums and piano. whenever im free i love to watch over peoples family and peoples kids between the ages of new born to eight years old. Im also very outgoing so i love to go out bike riding, swimming, walking and rock climbing, and most of all i love to cook and create new dishes. the passion of food started with my grandma when i made my first upside down pineapple cake with her, and ever since than i haven't stopped cooking.
Timeline
Security Officer
Alpha Omega Security
01.2023 - 11.2023
Server Trainer
Iggy's Doughboys & Chowder House
03.2022 - 08.2022
Counselor-in-Training
Boys And Girls Club
07.2019 - 09.2019
High School Diploma -
Toll Gate High School