Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
Generic

Shilaina Simmons

Huntsville

Summary

“Customer Service Professional with 3+ years’ experience in retail service desk operations, known for exceptional communication, active listening, and problem-solving skills. Adept at multitasking in fast-paced environments while delivering a positive customer experience through empathy, efficiency, and strong organizational abilities.”

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
08.2022 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns , and exchanges
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Business Administration

Sam Houston State University
Huntsville, TX

High School Diploma -

Huntsville High School
Huntsville, TX
07.2020

Skills

  • Point of sale(POS) Operation and Cash Handling
  • Exceptional Communication and Active Listening
  • Refunds, Exchanges, and Inventory support
  • Customer Relationship Management (CRM) systems
  • Policy Compliance and Store Prodcedures

References

References available upon request.

Education and Training

-TBAC Certified

-ServeSafe Certified

Timeline

Customer Service Representative

Walmart
08.2022 - Current

Business Administration

Sam Houston State University

High School Diploma -

Huntsville High School

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