Summary
Overview
Work History
Education
Skills
Timeline
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Imani Hogan

Englewood,OH

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Johnsons Flooring
06.2023 - 09.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Machine Operator

Eaton Compressor & Fabrication
05.2022 - 07.2023
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Machine Maintenance Technician

Nissin Precision
03.2020 - 04.2022
  • Assisted in the successful installation, commissioning, and startup of new machines, ensuring proper functionality from day one.
  • Maximized equipment lifespan by diligently monitoring performance indicators and addressing any concerns promptly.
  • Optimized resource allocation by tracking work orders, scheduling maintenance tasks effectively across multiple shifts.
  • Streamlined workflow, prioritizing tasks based on urgency and impact on overall productivity.
  • Developed customized maintenance plans tailored to specific machine requirements for optimal performance.
  • Improved machine uptime by performing routine maintenance and identifying potential issues before they became critical.
  • Maintained a safe work environment by adhering to all established policies and procedures when conducting repairs or maintenance activities.
  • Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Upheld company and federal protocols and regulations when operating and fixing machinery.
  • Repaired machinery and equipment according to manufacturer specifications.

CNC Machine Operator

Tenneco Inc
05.2018 - 03.2021
  • Properly loaded and unloaded materials in and out of machines.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
  • Monitored machines during operation to make adjustments when necessary and produce quality parts.
  • Input instructions to program CNC machines to control machine movement and produce parts to specification.
  • Manually set up machinery, lathes, and grinders.
  • Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
  • Completed projects within tight deadlines by prioritizing tasks strategically and working efficiently under pressure.
  • Exceeded productivity targets consistently, skillfully managing time and workload to achieve outstanding results.
  • Supported quality control and inspection processes to promote production of quality products.

Manufacturing Production Associate

Adecco
10.2013 - 04.2018
  • Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
  • Made sure that products were produced on time and are of good quality.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
  • Mentored new hires on company policies, standard operating procedures, and specific job responsibilities to foster a supportive work environment.
  • Assisted with the implementation of new manufacturing technologies, including training fellow associates on proper usage and maintenance procedures.
  • Coordinated with shipping departments to ensure timely delivery of finished goods to customers, thereby enhancing overall customer satisfaction.
  • Utilized various tools such as calipers, micrometers, or gauges for precise measurements during the assembly process to ensure consistent product quality.
  • Streamlined inventory management by accurately tracking materials usage and updating records accordingly.

Education

Licensed Practical Nurse - Nursing

Ohio Medical Career College
Dayton
11-2017

Certified Lift Operations - Forklift Operations

Miami Industrial Trucks Inc
Moraine, OH
08-2015

High School Diploma -

Northmont High School
Clayton
05-2010

Skills

  • Problem-solving abilities
  • Critical Thinking
  • Material Management
  • Certified Forklift Operator
  • Quality Control & Assurance
  • Heavy Equipment Operations
  • CNC Machines
  • Warehouse Best Practices
  • Computer Proficiency
  • Customer satisfaction measurement
  • Follow-up skills
  • Administrative Support

Timeline

Customer Service Representative

Johnsons Flooring
06.2023 - 09.2024

Machine Operator

Eaton Compressor & Fabrication
05.2022 - 07.2023

Machine Maintenance Technician

Nissin Precision
03.2020 - 04.2022

CNC Machine Operator

Tenneco Inc
05.2018 - 03.2021

Manufacturing Production Associate

Adecco
10.2013 - 04.2018

Licensed Practical Nurse - Nursing

Ohio Medical Career College

Certified Lift Operations - Forklift Operations

Miami Industrial Trucks Inc

High School Diploma -

Northmont High School

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Imani Hogan