Shileen Martinez
Snyder,TX
Summary
Outgoing Front Desk Night Auditor who is able to deliver excellent customer service to guests that may not be expecting it. Adept at answering guest questions making sure that guests get the services they need and coordinating facilities services to satisfy a guest issue. Specializes in busy hotels and hotels within close proximity to large commercial areas.
Overview
2
2
years of professional experience
Work History
Front Desk Night Auditor
Hampton Inn By Hilton
Snyder, TX
07.2022 - Current
- Responsible for greeting guests and checking them in thoroughly and answering any questions.
- Responsible for closing out the financial books of the hotel at the end of each business day.
- Assisted in organizing facilities services to take care of customer issues as quickly as possible.
Front Desk Associate
Motel 6
Santa Fe, NM
03.2017 - 11.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Santa Fe YouthWorks
09.2015
Skills
- Guest Services
- Managing Reception
- Posting Charges
- Room Key Issuance
- Hotel Safe Deposits
- Account Balancing
- Inventory Oversight
- Payment Oversight
- Customer Retention
- Room Inventory
- Basic Food Service
- Nightly Audits
- Check in and Checkout Procedures
- Tracking Expenses
- Room Assignments
- Generating Reports
- Guest Registration
- Daily Transactions Review
- Correspondence Management
- Accounting Processes
- Verifying Reservations
- Dynamic Communication Skills
- Special Requests
- Credit and Cash Payments
- Security Protocols
- Email Decorum
- Paperwork Processing
Accomplishments
- Supervised teams of staff members.
Affiliations
- The Corporation for National and Community Service with AmeriCorps
- Volunteer Non-profit Experience with Habitat for Humanity
Timeline
Front Desk Night Auditor
Hampton Inn By Hilton
07.2022 - Current
Front Desk Associate
Motel 6
03.2017 - 11.2018
Santa Fe YouthWorks
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