SHILEYLA RAMIREZ
Cleveland
Summary
Housing and administrative professional with 5 plus years of experience in public housing, VAWA advocacy, compliance coordination. Skilled in crisis response, tenant relations, hearing preparation, and maintaining compliance with HUD and agency regulations.
Overview
10
10
years of professional experience
Work History
VAWA/ Section 504
Cuyahoga Metropolitan Housing Authority
Cleveland
09.2024 - 05.2026
- Facilitated emergency transfer requests and housing accommodations for survivors of domestic violence under vawa guidelines, ensuring immediate access to safe housing.
- Provided support for residents in securing disability-related housing accommodations under Section 504 and federal housing guidelines, promoting equitable access to housing.
- Collaborated with property management, law enforcement, and community resources to enhance resident safety and maintain housing stability.
Affairs Coordinator
Cuyahoga Metropolitan Housing Authority
Cleveland
05.2023 - 09.2024
- Conducted Vawa intakes, assessments, and coordinated housing referrals, ensuring survivors of domestic violence received timely support.
- Attended hearings for tenants with lease violations, representing organizational interests and facilitating resolutions.
- Proposed termination program by gathering information on rule-violating applicants for judicial review.
Housing Accounting Clerk
Cuyahoga Metropolitan Housing Authority
Cleveland
07.2022 - 05.2023
- Conducted audit checks and trial balance reports to ensure accurate distribution of housing assistance and utility allowance payments.
- Processed assigned caseload in compliance with agency policies, procedures, and federal regulations, ensuring adherence to standards.
- Researched and resolved assigned caseload, addressing customer inquiries related to housing assistance and utility allowance payments while preparing weekly inquiry log for reporting.
Staffing Supervisor
The Reserves Network
Cleveland
03.2020 - 07.2022
- Established professional relationships with employers to align recruitment strategies with their hiring goals.
- Evaluated applicants and conducted interviews to match candidates with hiring manager needs.
- Coordinated and attended industry expos and university recruitment events to attract top talent.
Compliance Coordinator
Community Teamwork Inc.
Cleveland
12.2018 - 03.2020
- Coordinated internal and external communications through telephone and mail services to enhance information flow.
- Established and updated filing system to ensure accurate and accessible records.
- Assisted Housing & Homeless Department manager in optimizing departmental operations.
Administrative Assistant
HDK Treatment Options
Cleveland
02.2016 - 10.2018
- Managed communications with pharmacies and insurance companies, documenting test results and consultation requests from physicians to ensure accurate patient information flow.
- Managed inbound and outbound communications with pharmacies and insurance companies, received and documented test results and consultation requests from other physicians.
- Conducted patient intake, gathering and recording patient information including health insurance eligibility, referring physicians, and past medical history to facilitate efficient processing.
Education
Associate Degree -
Human & Social Services
01-2023
Skills
- Crisis intervention
- Microsoft Office expertise
- Budget Management
- Yardi
- Decision-making
- Emergency housing management
- VAWA compliance
- Case management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
VAWA/ Section 504
Cuyahoga Metropolitan Housing Authority
09.2024 - 05.2026
Affairs Coordinator
Cuyahoga Metropolitan Housing Authority
05.2023 - 09.2024
Housing Accounting Clerk
Cuyahoga Metropolitan Housing Authority
07.2022 - 05.2023
Staffing Supervisor
The Reserves Network
03.2020 - 07.2022
Compliance Coordinator
Community Teamwork Inc.
12.2018 - 03.2020
Administrative Assistant
HDK Treatment Options
02.2016 - 10.2018
Associate Degree -
Human & Social Services