Summary
Overview
Work History
Education
Skills
Hair
Timeline
Generic

Shiliyah Williams

Greenville,NC

Summary

Some good quality characteristics of mine would have to be my ability to be kind and friendly no matter what, and also my reliability. I try to keep myself busy and i like to stay motivated. I also self evaluate so i can train myself to be better than i was the previous day.

Overview

6
6
years of professional experience

Work History

Trainer

Target
01.2024 - Current
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Recruited and trained new members of guest service team.
  • Identified and recommended staff for key positions and departments.

Sales Floor Associate, Electronics

Target
12.2023 - Current
  • Increased customer satisfaction by providing knowledgeable assistance and recommendations on electronic products.
  • Boosted sales by effectively demonstrating product features, benefits, and compatibility to potential buyers.
  • Maintained an organized, clean, and visually appealing electronics department for a better shopping experience.
  • Assisted customers with troubleshooting issues, offering prompt solutions that met their needs.
  • Contributed to inventory management by accurately tracking stock levels and placing orders as needed.
  • Conducted in-store workshops to educate customers on various electronic devices'' proper usage, enhancing overall customer engagement levels.
  • Collaborated with fellow associates during peak hours to ensure adequate staffing levels for optimal service efficiency.
  • Participated in regular staff meetings for ongoing training purposes, implementing best practices learned into daily operations consistently.

Customer Service Representative

Target
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Checkout Advocate

Target
11.2022 - Current
  • Checked personal identifications during alcohol and tobacco sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Restocked and organized merchandise in front lanes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Tallied cash drawer at beginning and end of each work shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Addressed customer needs and made product recommendations to increase sales.
  • Set up new sales displays each week with fresh merchandise.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Cart Attendant

Target
11.2022 - Current
  • Cleaned carts and repaired broken or damaged parts.
  • Removed broken and unserviceable carts from inventory for repair.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Periodically disinfected carts preventing spread of disease.
  • Offered carts to patrons.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.

Baker

Insomnia Cookies
08.2022 - 11.2022
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Managed display cases to verify freshness and attractiveness of products.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Processed customer orders and payment transactions.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Packaged finished products for sale.
  • Followed food safety standards when handling ingredients.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Complied with health and safety codes to protect staff and customers.
  • Trained new employees on bakery methods and procedures.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Analyzed customer preferences to design and create tailored products.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

Delivery Driver

Insomnia Cookies
07.2022 - 11.2022
  • Filled out load paperwork and DOT-mandated log books.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with regular customers.
  • Kept detailed records of deliveries and money received from customers.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.

Housekeeper

Carmens Cleaning Services
09.2021 - 11.2022
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Adhered to professional house cleaning checklist.
  • Sorted, laundered and put away various laundry items.
  • Dusted picture frames and wall hangings with cloth.

Retail Sales Associate

Truly Nolen
01.2021 - 07.2022
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.

Freight Team Associate

Shy Transportation
05.2018 - 07.2022
  • Loaded and unloaded trucks.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Packed items to meet shipping requirements.
  • Operated computer systems to track shipments to improve efficiency and accuracy.
  • Inventory Count
  • Booking routes

Education

Associate of Arts - Business Administration And Management

Pitt Community College
Winterville, NC
06.2023

Charles B Aycock High School
Pikeville, NC
06.2021

Skills

  • Cash Management
  • Cash Drawer Management
  • Credit and Cash Transactions
  • Refunds and Exchanges
  • Issue Resolution
  • Cleaning and Sanitizing
  • Order Taking
  • Guest Inquiries
  • Cash Counting Machine Operations
  • Product Knowledge
  • Cash Register Systems
  • Time Management Skills
  • Identification Checks
  • Product and Service Sales
  • Verbal and Written Communication
  • Stocking and Replenishing
  • Money Handling
  • Sales Expertise
  • Customer Relations
  • Customer Service Excellence
  • Merchandise Restocking
  • Retail Merchandising
  • Order Verification
  • Refund Handling
  • Online Orders Preparation
  • Receipt and Refund Issuance
  • Return and Exchange Processing
  • Billing and Payment Processing
  • Customer Transactions
  • Collecting Carts
  • Merchandise Packaging
  • Fitting Room Oversight
  • Sweeping and Mopping
  • Checks Validation
  • Restocking
  • Reports
  • People skills
  • Interior Design Skills
  • Painting
  • Door to Door Experience
  • Negotiation
  • Teamwork
  • Communication Skills

Hair

I

Timeline

Trainer

Target
01.2024 - Current

Sales Floor Associate, Electronics

Target
12.2023 - Current

Customer Service Representative

Target
01.2023 - Current

Checkout Advocate

Target
11.2022 - Current

Cart Attendant

Target
11.2022 - Current

Baker

Insomnia Cookies
08.2022 - 11.2022

Delivery Driver

Insomnia Cookies
07.2022 - 11.2022

Housekeeper

Carmens Cleaning Services
09.2021 - 11.2022

Retail Sales Associate

Truly Nolen
01.2021 - 07.2022

Freight Team Associate

Shy Transportation
05.2018 - 07.2022

Associate of Arts - Business Administration And Management

Pitt Community College

Charles B Aycock High School

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Shiliyah Williams