Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Reference
Timeline
Generic

SHILJO MATHEW

West Haven,CT

Summary

Dynamic hospitality professional with extensive experience at The Ritz Carlton,and St.Regis excelling in operational improvement and team management. Proven track record in crafting signature cocktails and enhancing guest satisfaction through strategic planning and relationship development. Adept at training staff and implementing effective communication strategies to drive success in high-volume environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender

Montauk Yatch Club
Montauk, New York
05.2025 - Current
  • Crafted signature cocktails using premium ingredients for discerning guests.
  • Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
  • Maintained cleanliness and organization of bar area during high-volume service.
  • Collaborated with culinary team to pair beverages with menu offerings.
  • Developed and implemented seasonal drink specials to enhance guest experience.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Bartender

St Regis Hotel
12.2024 - 05.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Boosted beverage sales, designing and promoting range of signature cocktails.

Restaurant Operations Manager

Kochin Hut
North Haven, Connecticut
12.2023 - 11.2024
  • Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations.
  • Reduced food waste through careful inventory management, menu planning, and portion control.
  • Enhanced employee retention by fostering a positive work environment and providing ongoing professional development opportunities.
  • Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
  • Increased revenue by identifying areas for growth, developing promotional strategies, and cultivating relationships with key business partners.
  • Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
  • Implemented customer feedback systems to identify areas for improvement in both the dining experience and operational processes.
  • Maintained accurate financial records by tracking daily revenues/expenses closely.
  • Monitored labor costs carefully while ensuring sufficient staffing levels during peak periods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty..

Management Trainee

Enterprise Rent-A-Car
11.2022 - 10.2023
  • Improved management skills by participating in rigorous training programs and workshops.
  • Enhanced team performance by implementing effective communication strategies within the group.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touch point within the business journey.
  • Handled day-to-day customer or client questions via telephone or email.

Food and Beverage Learning Coach/ Server/ Bartend

The Ritz Carlton Grand Cayman (Forbes 5 Star)
07.2018 - 03.2020
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
  • Reduced wait times for customers by efficiently managing table turnover and coordinating with host staff on seating arrangements.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers..
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Learning Coach/Bartender

The Ritz-Carlton Hotel Company
03.2015 - 07.2018
  • Coached and mentored new employee on restaurant SOP and time management.
  • Helped employees prepare for routine and standardized restaurant operation
  • Planned lessons for allotted time to strengthen weak areas and build skills on stronger ones.
  • Provided early intervention to the newly joined employees to boost understanding and performance.
  • Created special handouts, study guides and assessments to evaluate and boost employees menu knowledge.
  • Tracked learning progress in order to identify opportunities to enhance the knowledge.
  • Assisted manager and supervisors during the restaurant operation.
  • Conduct monthly safety topic.
  • Track the guest engagement survey.

Bartender

The Ritz Carlton
10.2013 - 02.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Food and Beverage Associate

The Taj Falaknuma Palace
01.2012 - 10.2013
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Orchestrated positive customer experiences at all stages by overseeing every area of restaurant and banquets operations.
  • Assisted wait staff with timely food delivery and guest requests.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.

Education

Bachelor of Hotel Management -

Osmaia University
Hyderabad, India
05.2012

High School Diploma -

P K P Higer Secondary School
Kerala, India
03.2006

Certification -

WSET Level 2
Cayman Island

Skills

  • Supervision
  • Operational improvement
  • Group tutoring
  • Reading level analysis
  • Team management
  • Problem resolution
  • Strategic Planning
  • Relationship development
  • Cocktail crafting

Accomplishments

    Completed WSET level 2 Award in wine and spirits

    certification in one Day programe in cognac

    completed Macallan whiskey training session

    Attended training session taken by the Diageo's world class bartender Charles Joly

    Attended champagnes training session conducted by Ambassador for Dom perigon

Certification

  • ServSafe
  • First Aid Certified
  • Training for Intervention ProcedureS(TiPS)
  • POS Micros Simphony
  • Information security and protection Training (ISPT)
  • Social Media: personal and professional Impacts

Reference

Keith Beall

Food and Beverage Manager

St.Regis Aspen

Delton vaz

Owner - Kochin Hut Restaurant

+1 (845) 770-7138

Timeline

Bartender

Montauk Yatch Club
05.2025 - Current

Bartender

St Regis Hotel
12.2024 - 05.2025

Restaurant Operations Manager

Kochin Hut
12.2023 - 11.2024

Management Trainee

Enterprise Rent-A-Car
11.2022 - 10.2023

Food and Beverage Learning Coach/ Server/ Bartend

The Ritz Carlton Grand Cayman (Forbes 5 Star)
07.2018 - 03.2020

Learning Coach/Bartender

The Ritz-Carlton Hotel Company
03.2015 - 07.2018

Bartender

The Ritz Carlton
10.2013 - 02.2015

Food and Beverage Associate

The Taj Falaknuma Palace
01.2012 - 10.2013

Bachelor of Hotel Management -

Osmaia University

High School Diploma -

P K P Higer Secondary School

Certification -

WSET Level 2

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