Shillon Fenske
Monticello,United States
Summary
Entrepreneur who built cleaning business from the ground up. Through effective business planning and marketing. My business thrived on excellent performance, trust and referrals from clients.
Also launched a online hockey store. It was a great learning experience. I learned how to do invoices and purchase orders and navigating and maintained the website. I took car of the social media, orders and phone sales, communicating with future buyers.
Overview
35
35
years of professional experience
Work History
Lead Care Attendant
Park Terrace Assisted Living
08.2014 - Current
- Promoted patient independence through personalized care plans tailored to individual needs.
- Collaborated with interdisciplinary healthcare teams to ensure optimal care outcomes for patients.
- Monitored vital signs and reported any changes in the health status of patients to nursing staff promptly.
- Maintained detailed documentation on patient care activities to support seamless communication among caregivers and healthcare professionals.
- Improved patient comfort by providing attentive and compassionate care.
- Facilitated patient mobility by assisting with transfers, ambulation, and range-of-motion exercises.
- Aided in maintaining personal hygiene for clients including bathing, dressing, grooming, oral care, hair maintenance.
- Developed strong rapport with patients, establishing trust through empathetic listening and genuine concern for their wellbeing.
- Administered medications as prescribed by physicians, ensuring accurate dosage and adherence to safety protocols.
- Managed time efficiently while multitasking between multiple patients'' needs without compromising quality of care or attentiontodetail.
- Identified potential health concerns or hazards within the living environment, taking proactive steps to address issues and minimize risks.
- Contributed to the prevention of falls and injuries by implementing appropriate safety measures in patient rooms and common areas.
- Provided emotional support for patients and families during challenging times, fostering a supportive environment.
- Recorded status and duties completed in logbooks for management.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Personal Care Assistant
Home Instead Senior Care
03.2014 - 02.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
Co-Owner
Skookum Hockey
02.2011 - 03.2014
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Interacted well with customers to build connections and nurture relationships.
- Quick books
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Owner/Operator
Maid For You Llc Cleaning Service
07.1990 - 03.2012
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Researched market competitors to identify new services and market gaps.
- Sourced and selected and trained new employees.
- Prepared and filed required financial statements.
- Analyzed client requirements, created tailored plans to meet clients services and contracts.
Pet Sitter
Pets Are INN
05.1991 - 04.1994
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Exercised animals regularly with walks and play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave medication to pets following guidelines from owners.
- Enhanced pets' emotional wellbeing by providing companionship and affection, reducing anxiety during their owners' absence.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
- Handled various breeds of dogs with differing temperaments and needs, adapting care strategies accordingly.
- Daily brushing
Education
High School Diploma -
St. Louis Park
MNSkills
- Documentation
- Computer Literate
- Invoicing and purchase orders
- Dependable
- Good communication skills
- Quickbooks
- Care plan adherence
- Grooming assistance
- Bathing assistance
- Vital signs monitoring
- Respectful and compassionate
- Strong ethics
- First aid and safety
- Problem-solving
- Time management
- HIPAA compliance
- Multitasking and organization
- Medication administration
- Dependable and responsible
- Client documentation
Timeline
Lead Care Attendant
Park Terrace Assisted Living
08.2014 - Current
Personal Care Assistant
Home Instead Senior Care
03.2014 - 02.2015
Co-Owner
Skookum Hockey
02.2011 - 03.2014
Pet Sitter
Pets Are INN
05.1991 - 04.1994
Owner/Operator
Maid For You Llc Cleaning Service
07.1990 - 03.2012
High School Diploma -
St. Louis Park