Shilo Brooks
Chandler,AZ
Summary
Versatile and results-driven professional with a proven track record in customer relations and medical billing accuracy, honed across roles from Business Owner at Purrfect Pedigrees to Customer Service Representative at Walmart and knowledge begotten at Arizona College and 210 hours of externship. Excelled in reducing operational risks and enhancing client satisfaction, demonstrating exceptional adaptability and problem-solving skills. Achieved significant improvements in process efficiency and customer service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Owner
Purrfect Pedigrees
04.2019 - 01.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Dispatch Coordinator
Amazon
01.2020 - 02.2021
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed and implemented process enhancements to drive continuous program improvement.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
CSR
Safelite Solutions
10.2018 - 01.2020
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Business Owner
Red Mountain Ragdolls
10.2014 - 07.2018
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Representative
Walmart
11.2014 - 01.2016
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ01-2015
Skills
- Medical billing experience
- Medical billing code accuracy
- Medical billing and collections
- Submission of medical claims
- Customer relations
- Adaptable and flexible
- Appeals Management
Certification
- CPC certification
- BLSCPR expiration
- HIPAA
- Bloodborn Pathagen
- OSHA
Timeline
Dispatch Coordinator
Amazon
01.2020 - 02.2021
Business Owner
Purrfect Pedigrees
04.2019 - 01.2024
CSR
Safelite Solutions
10.2018 - 01.2020
Customer Service Representative
Walmart
11.2014 - 01.2016
Business Owner
Red Mountain Ragdolls
10.2014 - 07.2018
GED -
Maricopa Community Colleges - Rio Salado Community College
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