Shilo Etheridge
Purvis,MS
Summary
Responsible and driven individual with customer service experience. Committed to excellence and accuracy when performing work duties.
Overview
22
22
years of professional experience
Work History
Sumrall Baptist Kindergarten
K2 Teacher Assistant
11.2023 - Current
- Assist with planning and Implementation of educational activities.
- Help children with their personal hygiene and toileting needs.
- Assist with the maintenance of a safe and healthy learning environment.
- Help lead teacher with record keeping and other administrative tasks.
Surgery Estimator
Hattiesburg Eye Clinic
08.2021 - 11.2023
- Checked patient insurance and collected pre-authorizations for providers.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Prepared estimates for upcoming surgeries
- Called patients to go over upcoming estimates for surgery
Teacher
Sumrall Baptist Kindergarten
08.2014 - 05.2021
- Implementing a curriculum covering the many areas of child development, including both educational and behavioral skills set
- Working with students one-on-one or within a group
- Using schedules and routines to give students structure
- Making sure to incorporate sufficient physical activity and rest
- Reporting on each child’s development, including their interests, routines, aptitudes, and overall progress
- Had parent-teacher communication in person and via phone.
Customer service
Manpower
01.2007 - 06.2007
- Answering telephone calls and directing to the proper department
- Booking and scheduling appointments
- Preparing and labeling files
- Receiving account payments
- Confirming insurance policy and payments for each customer.
SALES ASSOCIATE
GOODY’S
12.2003 - 01.2005
- Maintaining and cleaning the children’s department
- Stocking inventory
- Checking out customers and credited back refunds
- General Customer service.
Shift Leader
McDonalds
07.2002 - 12.2003
- Lead a crew of five employees each shift
- Ran register when needed
- Made change for register if needed
- Balance drawers at the end of each workday
- Processed paperwork
- Made deposit after shift
- Maintain professionalism during stressful situations
- Help crew with cleaning and closing out the night.
Education
No Degree -
Pearl River Community College
Poplarville, MS01.2019
high school diploma -
Oak Grove High School
Hattiesburg, MS05.2005
Skills
- Verifying Insurance
- Copay Collecting
- Insurance Pre-Certifications
- Payment Collection
- Patient Relations
- Pre-Authorization Management
- Payment Plan Options
- Problem-Solving
- Customer Service
- Estimating Costs
- Interactive Teaching and Learning
- Team Building
- Student Assessment
- Public Speaking
- Classroom Management
- Creative Lesson Planning
- Classroom Instruction
- Problem Solving
Timeline
Sumrall Baptist Kindergarten
K2 Teacher Assistant
11.2023 - Current
Surgery Estimator
Hattiesburg Eye Clinic
08.2021 - 11.2023
Teacher
Sumrall Baptist Kindergarten
08.2014 - 05.2021
Customer service
Manpower
01.2007 - 06.2007
SALES ASSOCIATE
GOODY’S
12.2003 - 01.2005
Shift Leader
McDonalds
07.2002 - 12.2003
No Degree -
Pearl River Community College
high school diploma -
Oak Grove High School