Shilo Howland
Iowa Falls,Iowa
Summary
Dedicated Human Resources Professional with proven success in improving operations and solving problems. Specializing in training & development and employee relations, I love working with people and have a passion for being part of their professional development. I'm highly proficient in building lasting relationships with key decision makers, staff and colleagues to further company goals. With 10+ years of leadership & training experience I am ready to take on new professional challenges!
Overview
10
10
years of professional experience
Work History
Human Resources Professional
Iowa Specialty Hospital & Clinics
, Iowa
07.2021 - Current
- Primary instructor for new hire Orientation, provide onboarding and training for all new employees. Present in person 3 day New Hire Orientation every other week.
- Organize and instruct staff Orientation programs and training to promote collaboration.
- Coordinate implementation of people-related services, policies and programs through departmental staff.
- Motivate employees through special events, incentive programs and constructive feedback.
- Create and implement forward-thinking initiatives to improve employee engagement.
- Attend various recruitment fairs to attract potential employees/students and represent the facility.
- Educate staff and administer facility learning platforms with special emphasis in Healthstream, KRONOS, and RQI system features.
- Coordinate ongoing technical training and personal development classes for staff members.
- Assign, maintain, and evaluate learning curricula as a learning management system admin.
- Serve as an escalation contact for support issues, including interactions with learning management system.
- Collaborate with subject matter experts to create and maintain online learning.
- Manage employee Tuition Reimbursement Program as well as Clinical Scholarships.
- Manage and track all employee certifications and licensure's to maintain a compliant status.
- Manage contract staff onboarding as well as clinical student rotations within the facility.
- Communicate daily with various vendors and schools/universities to ensure smooth onboarding of contract staff/students.
- Manage and coordinate all placement of medical students with appropriate preceptors.
- Attend and present at monthly staff department meetings - provide support to leaders and their team.
- Assist with hiring process/interview potential candidates for all positions.
- Assist with employee relations and disciplinary.
- Provide HR support to all staff within the organization.
General Manager
Verizon - Premium Retailer
, Iowa
09.2018 - 04.2020
- Trained employees on store security, monetary procedures and customer service expectations.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Hired, trained, evaluated performance and enforced disciplinary actions
- Assisted negotiation with vendors and suppliers
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
GM Promoted to Regional Manager
Verizon - Premium Retailer
, IA/MN
02.2014 - 09.2018
- Trained and developed staff to define and exceed district sales goals
- Traveled to different store locations every week
- Analyzed regional market trends to discover new opportunities for growth.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Developed and implemented a training program to increase employee productivity and product knowledge.
- Generated new leads and developed deep client relationships to promote sales.
- Mentored entire team, and delivered constructive coaching and feedback to enhance employee sales and customer service skills.
- Led weekly Management calls and ran quarterly in person training meetings
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
- Reviewed inventory data/made adjustments, evaluate forecasts and meet demands.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Earned recognition for being top region to earn highest sales and service satisfaction ratings.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
SM Promoted to District Manager
Verizon - Premium Retailer
, IA
09.2011 - 01.2014
- Trained and developed staff to define and exceed district sales goals
- Traveled to different store locations every week
- Analyzed regional market trends to discover new opportunities for growth.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Developed and implemented a training program to increase employee productivity and product knowledge.
- Generated new leads and developed deep client relationships to promote sales.
- Mentored entire team, and delivered constructive coaching and feedback to enhance employee sales and customer service skills.
- Led weekly Management calls and ran quarterly in person training meetings
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
- Reviewed inventory data/made adjustments, evaluate forecasts and meet demands.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Earned recognition for being top region to earn highest sales and service satisfaction ratings.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
Education
High School Diploma -
Osage High School
Associate of Arts -
NIACC
Skills
- Multi-Unit management experience
- Employee development/training/coaching
- Policy/program development
- Relationship building
- Sales & strong communication skills
- In-Person and Telephone Interviewing
- Networking abilities
- Leadership and team building
- Staff retention and experiences
- Recruiting, hiring and employee retention
- Vendor relationships and client relations
- Inventory management
- Willing to travel
- Employee Orientation
- HR Support
- Tuition Assistance
- Orienting New Employees
- Personnel Engagement
- Staffing Agency Coordination
- Managing Employee Relations
- Training Development and Execution
- Social Media Platforms
- Procedures Compliance
Timeline
Human Resources Professional
Iowa Specialty Hospital & Clinics
07.2021 - Current
General Manager
Verizon - Premium Retailer
09.2018 - 04.2020
GM Promoted to Regional Manager
Verizon - Premium Retailer
02.2014 - 09.2018
SM Promoted to District Manager
Verizon - Premium Retailer
09.2011 - 01.2014
High School Diploma -
Osage High School
Associate of Arts -
NIACC
Similar Profiles
Melanie AndersenMelanie Andersen
Senior Certified Pharmacy Technician at The University of Iowa Hospital and ClinicsSenior Certified Pharmacy Technician at The University of Iowa Hospital and Clinics
Emily MartinezEmily Martinez
Patient Care Technician at University of Iowa Hospital and ClinicsPatient Care Technician at University of Iowa Hospital and Clinics
Justin NibaurJustin Nibaur
Inventory Management Associate at University of Iowa Hospital and ClinicsInventory Management Associate at University of Iowa Hospital and Clinics
Kaid BarnhartKaid Barnhart
General Service Worker at Barnhart ElectricGeneral Service Worker at Barnhart Electric
Cray WeirichCray Weirich
Technical Account Manager at Ag Leader Technology INCTechnical Account Manager at Ag Leader Technology INC