Shilo Johnson
Blanding
Summary
Driven to take on a new job to be successful at delivering vital clerical support to staff and students. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Knowledgeable and successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Willing to work hard and take on any role to learn and develop acquired skills while making positive contribution to program needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Unhs Optometry
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Provided basic technical support for front office equipment, minimizing downtime.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Streamlined check-in processes, reducing wait times for guests.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Making sure patients insurance eligibility is correct and up to date.
- Verifying patients C.I.B have correct spelling and D.O.B.
Special Ed Para Educator
Albert R. Lyman Middle School
01.2022 - 03.2022
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
- Offered student support through special accommodations, extra assistance and assessments.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Oversaw class of students in absence of instructor.
- Worked with students to promote learning and pro-social development.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
- Observed students' performance and recorded relevant data to assess progress.
- Promoted good study habits and student independence to improve quality of student outcomes.
At Risk Para Educator
Albert R. Lyman Middle School
11.2017 - 12.2020
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Collaborated with teachers to help with classroom and workload management.
- Documented behaviors, implemented interventions and treatment results.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Reported on student progress, to Principal.
- Organized and guided skills practice, research and memorization tasks for students.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Graded tests and papers and recorded grades using the program Ingenuity.
- Guided students to make up failing core classes.
- Provided treats for afterschool program to motivate students.
- researched and observed each students best ability to learn how to study and stay on task.
Sales Representative/ Cashier/Barista
The View Hotel And Trading Post
05.2018 - 09.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $2000 or more per shift.
- Met daily quota selling jewelry, rugs and pottery.
- Calculated percentage off for customers.
- Kept work area clean.
- Stood throughout my shift.
- Cleaned up after closing.
- Cleaned out coffee dispenser, mop floors and bathrooms
- Restock juices and ice creams in lobby of deli.
Education
Uta
Associate of Science - Nursing
Utah State University
Blanding, Ut04.2014
High School Diploma -
Monument Valley High School, Monument Valley, Utah
Monument Valley, Utah05.2004
Skills
- Creative program decorator
- Creative at last minute decoration
- Skills Strategies
- Tutoring and Student Assistance
- Motivated self starter at projects
- Quick learner and listening to new ideas
- Teaching and Instruction
- Positive Reinforcement Strategies
- Computer skills, spreadsheets, calenders, excel, word doc
- Creating invitations, flyers and posters
- Team Collaboration
Timeline
Front Desk Receptionist
Unhs Optometry
07.2023 - Current
Special Ed Para Educator
Albert R. Lyman Middle School
01.2022 - 03.2022
Sales Representative/ Cashier/Barista
The View Hotel And Trading Post
05.2018 - 09.2018
At Risk Para Educator
Albert R. Lyman Middle School
11.2017 - 12.2020
Uta
Associate of Science - Nursing
Utah State University
High School Diploma -
Monument Valley High School, Monument Valley, Utah
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