Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shilo jones

lansing,Michigan

Summary

Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence. Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges. Flexible hard worker ready to learn and contribute to team success.

Overview

4
4
years of professional experience

Work History

Construction Foreman

hinc
Lansing, MI
01.2024 - Current
  • Inspected construction sites to ensure safety regulations are met.
  • Supervised and coordinated the activities of workers engaged in all phases of construction projects.
  • Ensured that subcontractors adhered to contractual agreements, quality control standards and safety regulations.
  • Coordinated with other trades on-site for efficient scheduling of materials delivery, labor force and equipment requirements.
  • Developed work plans, assigned tasks and monitored progress to ensure timely completion of projects within budget.
  • Provided leadership by motivating crew members while maintaining a safe working environment.
  • Resolved disputes between contractors and employees or among employees regarding job duties or performance issues.
  • Organized the storage of supplies, tools and equipment used in the course of construction activities.
  • Prepared weekly reports detailing progress made on each project along with any potential problems that may arise.
  • Performed hands-on work when necessary including demolition, carpentry, painting and drywall installation.
  • Directed workers in proper techniques for installation or repair of structures according to blueprints or specifications.
  • Ordered supplies from vendors as required ensuring that sufficient quantities were available when needed.
  • Enforced safety rules at all times to reduce workplace hazards for both employees and visitors.
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Read and followed blueprints when planning and implementing construction phases.
  • Kept track of supplies and materials to prevent inventory losses.
  • Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
  • Performed work safely and effectively in high and precarious places.
  • Maintained quality standards and monitored work for corrective action.
  • Supervised aspects of construction projects, lending communication and hands-on assistance.
  • Assigned projects and tasks to employees based on competencies and specialties.
  • Assessed usage of equipment by crews to prevent accidents, damage and safety violations.
  • Checked crew timesheets and logs for accuracy and submitted on schedule.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.

Used Car Sales Manager

Connely Car Co.
Lansing, MI
06.2021 - 12.2023
  • Developed and implemented a sales process to increase customer satisfaction.
  • Assisted with the recruitment and training of new sales staff.
  • Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
  • Negotiated trade-ins and purchase prices with customers.
  • Created marketing strategies to promote used car sales in local area markets.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints regarding vehicle purchases.
  • Analyzed sales trends in order to identify areas needing improvement or additional focus.
  • Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
  • Partnered with employees to develop relationships with customers and enhance sales processes.
  • Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
  • Reviewed and controlled used vehicle inventory to maintain accurate supply.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Team Leader

tacobell
Lansing, MI
06.2020 - 06.2021
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Promoted products through effective merchandising techniques.

Education

High School Diploma -

Eastern High School
Lansing, MI
05-2021

Skills

  • Project Management
  • Site coordination
  • Valid Michigan license
  • Managing materials
  • Site monitoring
  • Complaint Handling
  • Payment management
  • Customer Relationship Management
  • Contract Negotiation
  • Email management
  • Technical Support
  • Inventory assistance
  • Marketing
  • Live chat support
  • Documentation and notes
  • Team Collaboration
  • Product Sales
  • Shipping coordination

References

References available upon request.

Timeline

Construction Foreman

hinc
01.2024 - Current

Used Car Sales Manager

Connely Car Co.
06.2021 - 12.2023

Team Leader

tacobell
06.2020 - 06.2021

High School Diploma -

Eastern High School

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Shilo jones