Shilo Proctor
London,OH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Outgoing operation coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service & Schedule Coordinator
Koorsen Fire & Security
08.2022 - Current
- Set schedules for 9 staff by planning and designating shifts and hours.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Flagged potential issues by monitoring timelines.
- Decreased production downtime by accurately scheduling maintenance and production crews.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 9 employees.
- Tracked progress of goods during manufacturing.
- Updated management and clients on progress of production.
- Maintained accurate records and handled purchase orders.
Service Coordinator
Johnson Controls
09.2019 - 05.2020
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Established and maintained service schedules for several projects to help plan organize workload.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
Office Manager
The Signature
04.2014 - 07.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Independence High School
Columbus06.1997
3 Year Certificate of Business Management & Accoun - Accounting And Business Management
Southeast Careet Center
Columbus06.1997
Skills
- Knowledge of Manufacturing
- Business Operations Proficiency
- Understanding of Supply Chain
- Mathematics Skills
- Office Management
- Scheduling
- Travel Coordination
- Payroll Administration
- Facilities Maintenance
- Database Administration
- Performance Management
- Inventory Management
- Administrative Management
- Appointment Scheduling
- Bookkeeping
- Data Entry
- Vendor Management
- Schedule Coordination
- Scheduling and Calendar Management
- Documentation and Recordkeeping
- Decision-Making
- Workflow Planning
- Project Management
- Relationship Building
- Team Leadership
- Clerical Staff Oversight
- Customer Service
- Operations Management
- Customer Service Management
- Credit and Collections
- Schedule Management
- Administration and Operations
- Microsoft Office
- Multitasking and Organization
- Accounts Payable and Receivable
- Event Coordination
- Quickbooks
- Meeting Coordination and Support
- Payroll and Budgeting
Timeline
Customer Service & Schedule Coordinator
Koorsen Fire & Security
08.2022 - Current
Service Coordinator
Johnson Controls
09.2019 - 05.2020
Office Manager
The Signature
04.2014 - 07.2019
High School Diploma -
Independence High School
3 Year Certificate of Business Management & Accoun - Accounting And Business Management
Southeast Careet Center
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