Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Shilo Ridenour

Shilo Ridenour

Kingman,AZ

Summary

Dynamic hospitality professional with extensive experience at Veterans of Foreign Wars, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and maintaining health code compliance, consistently fostering a positive environment and driving performance improvement.

Overview

12
12
years of professional experience

Work History

Crew Member

White Bluffs Corporation
03.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Lead Bartender

Veterans of Foreign Wars
03.2020 - 12.2024
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Private Home Care Provider

N Shafer
01.2013 - 05.2018
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Bartender

Fraternal Order of Eagles
12.2015 - 04.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Problem-solving
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Interactive communication skills
  • Flexible schedule
  • Integrity and honesty
  • Safety awareness
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Resilience and persistence
  • Hospitality service expertise
  • Valid Driver's license
  • Complex Problem-solving
  • Creativity and innovation
  • Performance improvement
  • Telephone etiquette
  • Positive company representation
  • Health code compliance
  • Assertiveness

Accomplishments

Volunteer of the year award for 2021.

Timeline

Crew Member

White Bluffs Corporation
03.2024 - Current

Lead Bartender

Veterans of Foreign Wars
03.2020 - 12.2024

Bartender

Fraternal Order of Eagles
12.2015 - 04.2020

Private Home Care Provider

N Shafer
01.2013 - 05.2018

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Shilo Ridenour