Shiloh Barrientos
Los Angeles,CA
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Grace Housing Complex
Chicago, IL
01.2023 - Current
- Provided general information about products and services offered.
- Scheduled appointments for customers with appropriate departments.
- Maintained customer records in a secure database system.
- Monitored progress of cases from initial contact through resolution.
- Assisted team members when needed to ensure efficient workflow.
- Collaborated with other departments to ensure accurate completion of cases within established timelines.
- Assisted customers with completing intake paperwork accurately and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Lead Cocktail Server
DLS Events
Los Angeles, CA
01.2022 - Current
- Provided excellent customer service by responding to inquiries quickly and efficiently.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with orders, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Verified accuracy of guest checks before presenting them to guests; corrected any errors prior to finalizing payment transaction.
- Greeted customers, provided menus, and answered questions regarding menu items.
- Collected payment from customers after meals were served.
- Provided excellent customer service by responding to inquiries quickly and efficiently.
Beauty Advisor
Ulta Beauty Inc.
Los Angeles, CA
10.2018 - 03.2024
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Managed inventory levels by monitoring stock levels regularly.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Updated customer records in database software program accurately.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Created a positive shopping experience for each customer through effective communication skills.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Provided customers with product advice and recommendations based on their individual needs.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Ensured that all displays were neat and organized at all times.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
Personal Assistant
NDA Protected Private Co.*
Los Angeles, CA
01.2022 - 05.2022
- Accompanied clients to appointments and arranged transportation.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Executed special objectives and projects in response to executive team and board member requests.
- Took detailed notes in meetings and disseminated information afterward.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Maintained confidential records and files related to executive operations.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
Education
Associate of Applied Science - Business Administration And Management
Los Angeles City College
Los Angeles, CA08-2024
High School Diploma -
David Starr Jordan Senior High School
Los Angeles, CA06-2019
Skills
- Customer Relations
- Account Management
- Customer Retention Strategies
- Complaint resolution
- Report Generation
- Multitasking
- RBS & ABC Certified
- Organizational Skills
- Customer Relations
- Task Prioritization
- Reliability
- Microsoft Office
- Team building
- Conflict Resolution
- Active Listening
Languages
Spanish
Limited
Affiliations
- Fashion Modeling
- Acting
- Creative Direction
References
References available upon request.
Timeline
Customer Service Specialist
Grace Housing Complex
01.2023 - Current
Lead Cocktail Server
DLS Events
01.2022 - Current
Personal Assistant
NDA Protected Private Co.*
01.2022 - 05.2022
Beauty Advisor
Ulta Beauty Inc.
10.2018 - 03.2024
Associate of Applied Science - Business Administration And Management
Los Angeles City College
High School Diploma -
David Starr Jordan Senior High School