Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Shiloh Barrientos

Los Angeles,CA

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Grace Housing Complex
Chicago, IL
01.2023 - Current
  • Provided general information about products and services offered.
  • Scheduled appointments for customers with appropriate departments.
  • Maintained customer records in a secure database system.
  • Monitored progress of cases from initial contact through resolution.
  • Assisted team members when needed to ensure efficient workflow.
  • Collaborated with other departments to ensure accurate completion of cases within established timelines.
  • Assisted customers with completing intake paperwork accurately and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Lead Cocktail Server

DLS Events
Los Angeles, CA
01.2022 - Current
  • Provided excellent customer service by responding to inquiries quickly and efficiently.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with orders, promptly taking action to correct problems.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Verified accuracy of guest checks before presenting them to guests; corrected any errors prior to finalizing payment transaction.
  • Greeted customers, provided menus, and answered questions regarding menu items.
  • Collected payment from customers after meals were served.
  • Provided excellent customer service by responding to inquiries quickly and efficiently.

Beauty Advisor

Ulta Beauty Inc.
Los Angeles, CA
10.2018 - 03.2024
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Managed inventory levels by monitoring stock levels regularly.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Updated customer records in database software program accurately.
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Ensured that all displays were neat and organized at all times.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.

Personal Assistant

NDA Protected Private Co.*
Los Angeles, CA
01.2022 - 05.2022
  • Accompanied clients to appointments and arranged transportation.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Took detailed notes in meetings and disseminated information afterward.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Maintained confidential records and files related to executive operations.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.

Education

Associate of Applied Science - Business Administration And Management

Los Angeles City College
Los Angeles, CA
08-2024

High School Diploma -

David Starr Jordan Senior High School
Los Angeles, CA
06-2019

Skills

  • Customer Relations
  • Account Management
  • Customer Retention Strategies
  • Complaint resolution
  • Report Generation
  • Multitasking
  • RBS & ABC Certified
  • Organizational Skills
  • Customer Relations
  • Task Prioritization
  • Reliability
  • Microsoft Office
  • Team building
  • Conflict Resolution
  • Active Listening

Languages

Spanish
Limited

Affiliations

  • Fashion Modeling
  • Acting
  • Creative Direction

References

References available upon request.

Timeline

Customer Service Specialist

Grace Housing Complex
01.2023 - Current

Lead Cocktail Server

DLS Events
01.2022 - Current

Personal Assistant

NDA Protected Private Co.*
01.2022 - 05.2022

Beauty Advisor

Ulta Beauty Inc.
10.2018 - 03.2024

Associate of Applied Science - Business Administration And Management

Los Angeles City College

High School Diploma -

David Starr Jordan Senior High School
Shiloh Barrientos