SHILOH BROADWAY-ELLISON
New Bern,NC
Summary
Hands-on, task focused professional with solid communication skills leveraging vast customer service experience. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Registration Counselor
Carolina East Medical Center
New Bern, NC
01.2025 - Current
- Responsible for obtaining correct patient information, copies of ID and insurance cards when available and tagging patients with correct ID bracelets
- Perform HDX and/or Blue E eligibility process to verify insurance benefits and coverage
- Prepare patient admission folder with appropriate forms. Files doctor’s orders and preadmission testing results in patient folders
- Responsible for interviewing patients to obtain necessary data to register appropriately and allow patient access to medical care at CarolinaEast Health System
- Screen each OP Medicare registration for Local Medical Review Policy application Cerner is used at this point of registration to determine medical necessity
- Counselor must scan the documents management system pertinent information required by medical records. EG; physician’s orders, insurance cards, assignment of benefits, and ABN when applicable
- Responsible for patient chart such as getting appropriate signatures, orders, attaching documents to charts and keeping it in proper order for filing
- Counselors must have excellent interpersonal communication skills to effectively relay information to patients, physicians and staff
- Knowledge of applicable regulations, payer rules and compliance issues
- Validate physician orders to confirm compliance with regulations and departmental policy
- Collect patient insurance co-payment and deductibles: assist with collecting self-pay payments as directed by management
- Adhere to CarolinaEast Health System’s 'Standards of Excellence' and participate in 'Here to Serve' training to support the culture of excellence. Employees will integrate the seven standards of excellence (Safety, Compassion, Integrity, Communication, Respect, Teamwork, and Learning) into daily activities
Cashier / Sales Associate
Bath and Body Works
New Bern, NC
11.2024 - 01.2025
- Greeted customers and managed cash in drawer
- Provided individualized sales and customer service
- Monitored floor stock and rang up sales at register.
- Ensured establishment was clean and inviting
- Answered phone when needed
Billing and Metering Coordinator
City of New Bern
New Bern, NC
03.2022 - Current
- Handle inbound and outbound telephone calls
- Follow the procedures and policies of New Bern North Carolina Utilities Office
- Perform clerical/administrative responsibilities, key in and check service orders
- Microsoft office: outlook, teams. run reports in excel, review emails
- Work on scanners, printers, and calculators within the department
- Read electric and water meter for residential and businesses electronically
- Perform move in and out of the meter services for the designated resident or business electronically
- Dispatch the meter techs service orders
- Review and sign off on the meter reading before sending to the billing department
- Run FCS program for routes
- Run reports for routes that only show meters that need to be read
- Help out in the billing department when needed
Interim Billing and Metering Coordinator
City of New Bern
New Bern, NC
01.2022 - 03.2022
- Handle inbound and outbound telephone calls
- Follow the procedures and policies of New Bern North Carolina Utilities Office
- Perform clerical/administrative responsibilities, key in and check service orders
- Microsoft office: outlook, teams. run reports in excel, review emails
- Work on scanners, printers, and calculators within the department
- Read electric and water meter for residential and businesses electronically
- Perform move in and out of the meter services for the designated resident or business electronically
- Dispatch the meter techs service orders
- Review and sign off on the meter reading before sending to the billing department
- Run FCS program for routes
- Run reports for routes that only show meters that need to be read
Utilities Service Technician
City of New Bern
New Bern, NC
04.2017 - 01.2022
- Handle inbound and outbound telephone calls
- Follow the procedures and policies of New Bern North Carolina Utilities Offices
- Perform clerical/administrative responsibilities, key in and check service orders
- Microsoft office: outlook, TEAMS, run reports in excel, review letters for submission to the correct department and emails
- Work on scanners, printers, and calculators within the department
- Read electric and water meters for residential and businesses
- Perform move in and out of the meter services for the designated resident or building
Meter Reader
Holden Temporary
New Bern, NC
07.2016 - 04.2017
- Assign to the City of New Bern, New Bern North Carolina
- Read meters for water, energy, and electric and record consumption of electricity, water.
- Answer phones and enter data in route books and hand-held computers.
Cashier / Sales Associate / Customer Service Representative
Speedway
New Bern, NC
03.2014 - 07.2016
- Greeted customers and managed cash in drawer.
- Ensured establishment was clean and inviting.
Sales Associate / Customer Service Representative
It’s Fashion
New Bern, NC
10.2013 - 12.2013
- Provided individualized sales and customer service.
- Monitored floor stock and rang up sales at register.
Cashier / Customer Service Representative
Kentucky fried Chicken
James City, NC
09.2012 - 06.2013
- Greeted customers and offered fast and friendly service.
- Took customer orders and operated cash register.
Food Prep / Customer Service Representative
Cici’s Pizza
New Bern, NC
09.2010 - 09.2012
- Performed a multitude of tasks including food production and serving customers at the cash register.
- Worked in a diverse team environment and communicated effectively with managers and co-workers.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2016
Skills
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Release of Information
- Introduction to ICD-10-CM Coding
- HIPAA Compliance
- Anatomy & Physiology
- Medical Billing
- Medical Records Management
- Patient Registration
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Medical Laws & Ethics
- Pathophysiology for Medical Office
- MS Office
- MS Word
- Computer Information Systems
- Medical Transcription
- Office Accounting
- Principles of Management
Certification
Pursuing Medical Administrative Assistant Certification (CMAA)
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Release of Information
- Introduction to ICD-10-CM Coding
- HIPAA Compliance
- Anatomy & Physiology
- Medical Billing
- Medical Records Management
- Patient Registration
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Medical Laws & Ethics
- Pathophysiology for Medical Office
- MS Office / MS Word
- Computer Information Systems
- Medical Transcription
- Office Accounting
- Principles of Management
Timeline
Patient Registration Counselor
Carolina East Medical Center
01.2025 - Current
Cashier / Sales Associate
Bath and Body Works
11.2024 - 01.2025
Billing and Metering Coordinator
City of New Bern
03.2022 - Current
Interim Billing and Metering Coordinator
City of New Bern
01.2022 - 03.2022
Utilities Service Technician
City of New Bern
04.2017 - 01.2022
Meter Reader
Holden Temporary
07.2016 - 04.2017
Cashier / Sales Associate / Customer Service Representative
Speedway
03.2014 - 07.2016
Sales Associate / Customer Service Representative
It’s Fashion
10.2013 - 12.2013
Cashier / Customer Service Representative
Kentucky fried Chicken
09.2012 - 06.2013
Food Prep / Customer Service Representative
Cici’s Pizza
09.2010 - 09.2012
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Similar Profiles
Roseanna JacksRoseanna Jacks
Cafeteria Worker at Carolina East Medical CenterCafeteria Worker at Carolina East Medical Center
Anna VancilAnna Vancil
MSW Student Intern at Carolina East Medical Center - CrossroadsMSW Student Intern at Carolina East Medical Center - Crossroads
Caitlin MorganCaitlin Morgan
Registered Nurse, ICU at Carolina East Medical CenterRegistered Nurse, ICU at Carolina East Medical Center
Jamilette FuellingJamilette Fuelling
Nursing Student at Carolina East Medical CenterNursing Student at Carolina East Medical Center
Kiouna WootenKiouna Wooten
Lead Teacher at Excel Learning Center & Child CareLead Teacher at Excel Learning Center & Child Care