Summary
Overview
Work History
Education
Skills
Timeline
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Shiloh Brooks

Shiloh Brooks

Brooklyn,NY

Summary

Seeking a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Great with people and know how to work with others. Currently in 12th grade year of high school. Experienced Sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

3
3
years of professional experience

Work History

Sales Associate

Hollister.Co
09.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Operations Assistant

Uncommon Schools
07.2022 - 08.2022
  • Assisted with facility scheduling and customer service
  • Assisted operations manager with planning of routine operations and special projects
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Managed and maintained file system covering expenses, reports and support documentation
  • Built and maintained relationships with members and guests
  • Gathered, organized and input information into digital database
  • Developed and updated tracking spreadsheets using Google sheets
  • Picked up and opened packages

Office Assistant

Family Business
10.2020 - 11.2020
  • Kept office supplies well organized and sufficiently stocked
  • Completed clerical tasks such as filing, copying and distributing mail
  • Went on lunch runs for staff

Education

High School Diploma -

Brooklyn College Academy
Brooklyn, NY
06.2024

Skills

  • Work Planning and Prioritization
  • Managing Assets
  • Problem Solving
  • Team Collaboration
  • Supply Management
  • Materials Organization
  • Creative Thinking
  • Attention to Detail
  • Friendly and Professional
  • Inventory Management
  • Customer Needs Assessment
  • Upselling
  • Fitting Room Maintenance

Timeline

Sales Associate

Hollister.Co
09.2023 - Current

Operations Assistant

Uncommon Schools
07.2022 - 08.2022

Office Assistant

Family Business
10.2020 - 11.2020

High School Diploma -

Brooklyn College Academy

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Shiloh Brooks