Shiloh Brown
Severna Park,MD
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Manager
Qdoba Eats
01.2022 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- kept a positive energy during stressful situations to better help my employees
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
Manager Trainee
Noodles & Company
03.2014 - 06.2016
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
High School Diploma -
Montgomery College
Rockville, MD05.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- inventory control procedures
- Project Management
- Operations Management
- Strategic Planning
- Staff Training and Development
art
I am very passionate about multiple forms of art. Currently im working on some line work art with ink pen. It is a very relaxing way to pass time.
Timeline
Manager
Qdoba Eats
01.2022 - 04.2023
Manager Trainee
Noodles & Company
03.2014 - 06.2016
High School Diploma -
Montgomery College
Similar Profiles
Peter BishopPeter Bishop
Food Prep at Qdoba EatsFood Prep at Qdoba Eats
Mackenzie J. BabcockMackenzie J. Babcock
Restaurant Team Member at Qdoba EatsRestaurant Team Member at Qdoba Eats
NORAIDA FIGUERANORAIDA FIGUERA
Manager at Qdoba EatsManager at Qdoba Eats
Florencia CurryFlorencia Curry
Food Service Worker at Qdoba EatsFood Service Worker at Qdoba Eats
Jasmine HobanJasmine Hoban
Babysitting at Different FamiliesBabysitting at Different Families