Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
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Shiloh Cooper

Overland Park,USA

Summary

Driven individual, passionate about enhancing beauty and wellness with intentional, results-driven skincare. I have a strong background in exceeding expectations by maximizing customer satisfaction with exceptional service. I'm very big on cleanliness and organization! Adept at navigating spa software and POS platforms. Proven ability to establish rapport with clients, skilled in facial treatments, and a high-energy team player. I know I'm a recent graduate, but I am excited to bring my education to a team where I can continue to learn, grow, and evolve in the esthetics industry.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salon Receptionist

Nevaeh Salon
Leawood Park, KS
01.2019 - 10.2020
  • Managed appointment scheduling for clients in high-traffic salon environment.
  • Answered phones and managed salon email communications efficiently.
  • Processed transactions and promoted new retail products to clients.
  • Trained in Millennium Spa Software and Meevo 2 Software for seamless operations.
  • Informed clients about beverage options during check-in to enhance experience.
  • Performed laundry tasks, including washing and folding, to maintain cleanliness.
  • Maintained overall cleanliness of salon to ensure welcoming atmosphere.

Skin Care Consultant/ Receptionist

Tresor Rare
Kansas City, KS
04.2018 - 01.2019
  • Promote the products by handing out samples, talking with potential customers about their skin care regimens, and keeping an animated attitude on the floor.
  • Help maintain the cleanliness of the demo areas, seating area, front desk, and displays.
  • Greet customers, check in/out facial appointments, answer phone calls, forward information when necessary, and schedule appointments.

Spa Coordinator

Dermistique Face And Body
Columbia, MO
08.2017 - 03.2018
  • Managed customer check-ins and check-outs while handling all phone inquiries.
    Scheduled appointments by making confirmation calls to enhance client satisfaction.
  • Completed filing tasks, including scanning consent forms, and managing patient documents.
  • Organized desk space while calculating pre-book averages for operational efficiency.
  • Conducted cash drawer counts and generated card reports during closing duties.
  • Performed general maintenance to uphold a clean work environment.
    Acquired training in spray tanning, supplementing service availability when necessary.
  • Administered spray tans to 10 models under the supervision of Susan Lueders, the spa owner. I got my spray tan certification and took clients for spray tans.

Education

Esthetics -

Mitsu Sato Hair Academy
Overland Park, KS
06.2025

High School Diploma -

North Kansas City High School
North Kansas City, MO
05.2016

Skills

  • Skin analysis and facials
  • Spray tanning techniques
  • Customer service and reservations
  • Upselling strategies
  • Millennium and Meevo software proficiency

Certification

  • Esthetician License
  • Pharmacy Technician License
  • Barbicide Certification
  • Herbs2Peel Certification

Languages

English - Fluent

Timeline

Salon Receptionist

Nevaeh Salon
01.2019 - 10.2020

Skin Care Consultant/ Receptionist

Tresor Rare
04.2018 - 01.2019

Spa Coordinator

Dermistique Face And Body
08.2017 - 03.2018

Esthetics -

Mitsu Sato Hair Academy

High School Diploma -

North Kansas City High School

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