Shiloh Engle

• Work with customers to review and explain financing and leasing options, tailoring plans to meet their needs.

• Secure financing through established lender relationships and negotiate competitive rates and terms.

• Present and sell dealership products, including extended warranties, gap insurance, and other aftermarket services.

• Ensure accurate completion and submission of finance-related documentation and contracts.

• Maintain compliance with all state and federal laws regarding finance and lending practices.

• Collaborate with the sales team to maximize profitability while maintaining a high level of customer satisfaction.

• Build and maintain strong relationships with lenders, banks, and financial institutions.

• Train and assist sales staff on financing programs and products as needed.

• Build rapport with new customers to achieve sales objectives and provide insight into new products, features, and options.

• Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and schedule all of promised work.

• Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options.

• Maintain contact with customers via email, phone calls, and regular updates on promotional offers.

• Collect and properly retain customer information, to ensure a quality experience and to drive business goals.

• Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.

• Accurately totaled, processed and collected customer bills through system software to enable accurate store totals.