Summary
Overview
Work History
Education
Skills
Learning Languages
Podcasting
Reading
Work Availability
Timeline
Hi, I’m

Shiloh Faiai

National City,CA
Shiloh Faiai

Summary

To become a Forensic Scientist at a local precinct. Effective Student committed to learning, developing skills and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
years of professional experience

Work History

Ace Parking

Valet Driver
01.2023 - 03.2023

Job overview

  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Recorded make, model, and exact location of each parked vehicle for easy retrieval.
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Assisted guests with loading and unloading luggage and delivered instructions to the front desk for check-in.
  • Delivered guest vehicles smoothly and met the diverse needs of valet customers.
  • Helped guests unload and load luggage.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Answered guests' questions about property amenities and services.
  • Completed claim checks, vehicle damage, and billing dispute forms.
  • Issued and collected claim tickets and processed valet parking fees.
  • Monitored and documented guest traffic flow in the valet lot.
  • Entered guest vehicle information and location in the computerized valet parking system.
  • Assisted hotel guests with the valet retrieval process.
  • Parked and retrieved cars according to customer needs.
  • Moved cars around the lot to increase space efficiency.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Handled cash, made accurate changes, and maintaining a balanced cash drawer.
  • Assigned and verified vehicle claim tickets upon arrival and retrieval.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Increased sales by 5% by maintaining customer satisfaction and relations

Delta Air Lines, Inc

Cabin Service Agent
04.2022 - 08.2022

Job overview

  • Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance.
  • Ensure the safety and comfort of customers onboard aircraft.
  • Resolved passenger situations during flights involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Safely used chemicals and other cleaning equipment.
  • Cleaned aircraft's cockpit and replaced headsets as instructed.
  • Maintained, cleaned, and sanitized the interior of aircraft.
  • Accurately stocked aircraft inventory.
  • Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
  • Documented completed work with logs of hours, supply use, and notable incidents or findings.
  • Cleaned, sorted, and stored equipment inside aircraft spaces.
  • Equipped cabin following checklist covering food, passenger, and crew items.
  • Serviced aircraft lavatories by draining, rinsing, and disinfecting tank system.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Used cleaning, protective and restorative agents to maintain and enhance the appearance of the cabin.
  • Cleaned upholstery, rugs, and other surfaces by using cleaning agents, applicators, and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
  • Increased cleaning time by 13% by suggesting faster production

Westmont Of La Mesa

Server
12.2021 - 04.2022

Job overview

  • Cultivated warm relationships with regular customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained safe and sanitary work stations and equipment to reduce spread of germs, bacteria and other pathogens.
  • Supplied incontinent care, ambulation, range of motion, communication and other wellness needs to support bodily functions and meet physical therapy goals.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Greeted incoming guests and residents that helped managed accurate seating based on residents desires and server loads.
  • Supported the needs of 3 people wait, staff, who attended to the specific needs of countless residents daily for a home like restaurant with social relevancy and intentionality

Jamba Juice

Team Member
07.2021 - 04.2022

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payments for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Examined trays to check contents for required items and complete orders.
  • Moved and stocked food products weighing up to 50 pounds.
  • Accurately operate cash register to process customer payments.
  • Kept kitchen, counter, and dining areas cleaned and sanitized.
  • Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
  • Completed smoothies and açaí bowls for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Assisted with inventory counts and stocking merchandise.

Sonics Drive In

Team Member
05.2021 - 09.2021

Job overview

  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved issues quickly to maintain productivity goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed at least 50 customer calls per day; at least 20 of them being conflicted related issues

Target

Guest Service Associate
09.2020 - 01.2021

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Answered customer questions about hours, seating and menu information.
  • Used cash registers and credit card machines to cash out customers.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Organized and re-stocked various stations and self-service items.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Packaged and stored food products following proper handling and preservation methods.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Monitored and maintained required food temperatures for safety.
  • Prepared food orders to support waitstaff and other team members.
  • Transferred supplies and equipment between storage and work areas to support food preparation.
  • Measured, mixed and cooked ingredients following directions and nutritional restrictions.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved issues quickly to maintain productivity goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Created appealing displays for routine arrangements and special promotions.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Completed inventory counts and ordered merchandise.
  • Checked identification for proof of age for alcohol and tobacco sales.
  • Welcomed and acknowledged guests with a smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores by 97%

SeaWorld

Hostess
09.2018 - 07.2019

Job overview

  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Organized and re-stocked various stations and self-service items.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Packaged and stored food products following proper handling and preservation methods.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Prepared food orders to support waitstaff and other team members.
  • Transferred supplies and equipment between storage and work areas to support food preparation.
  • Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Operated cash register for cash, check, or credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Supported needs of 20-person wait, staff, who attended to specific needs of countless customers daily for fast food restaurants with social relevancy and intentionality
  • Completed daily side work and opening and closing duties without fail
  • Assisted customers with delivering orders, carrying additional trays, and helping dish out items
  • Advised customers about special offerings and menu items to help drive sales
  • Minimized customer service complaints by expertly managing customer expectations during busy periods

Education

Grossmont College
El Cajon, CA

Associate of Science from Criminal Justice
06.2024

Sweetwater Union High School
National City, CA

High School Diploma
06.2020

University Overview

  • 3.8 GPA
  • Elected Captain of Volleyball Team
  • Photography Member
  • R.E.M Member
  • Paranormal Member
  • Media Member
  • Completed AP course in English language

Skills

  • 45 WPM typing speed
  • Mail handling
  • Scheduling and calendar management
  • Social media knowledge
  • Decision-Making
  • Critical Thinking
  • Guest flow management
  • PPE Compliance
  • Teamwork and Collaboration
  • Cash register operation
  • Cash Handling

Learning Languages

On my free time I like to study and practice learning new languages such as Spanish and Taglog.

Podcasting

From time to time I like to host a small podcast shared among family and friends touching base on " what's new and what's hot." Podcasting allows me to communicate and connect with people in a way a phone call can't. 

Reading

My preference of reading is wide-ranging making it a little difficult to choose just one genre and decade of books that I enjoy the most. If I had to choose two genres I would choose romance and horror since they both tend to have an effect on my heart and leave me on the edge of my seat.  Reading is empowering to me. It not only brings me entertainment but I am always gaining and learning something I didn't know yesterday. 

Availability
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Timeline

Valet Driver

Ace Parking
01.2023 - 03.2023

Cabin Service Agent

Delta Air Lines, Inc
04.2022 - 08.2022

Server

Westmont Of La Mesa
12.2021 - 04.2022

Team Member

Jamba Juice
07.2021 - 04.2022

Team Member

Sonics Drive In
05.2021 - 09.2021

Guest Service Associate

Target
09.2020 - 01.2021

Hostess

SeaWorld
09.2018 - 07.2019

Grossmont College

Associate of Science from Criminal Justice

Sweetwater Union High School

High School Diploma

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Shiloh Faiai