Shiloh Ford
Lynchburg,VA
Summary
Compassionate childcare worker with experience in fostering safe and nurturing environments for children of various age groups. Skilled in developing educational and engaging activities to promote emotional, and social development. Strong ability to communicate effectively with parents to align on care goals and expectations. Influenced positive behavior changes and developmental progress through empathetic and supportive interactions. Customer service representative with extensive experience in delivering exceptional service and maintaining high levels of customer satisfaction. Proven ability to build rapport with clients, and work collaboratively within teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Childcare Assistant
Ms. Tara's Learn & Play
Sterling, VA
01.2015 - Current
- Established and maintained safe play environments for children of all ages.
- Prepared meals, snacks, and refreshments according to dietary needs and restrictions.
- Read stories aloud and facilitated discussions to enhance learning opportunities.
- Encouraged positive behaviors, fostering patience among peers and teachers.
- Monitored children's play activities to ensure safety and wellness.
- Observed behavioral issues and communicated with parents or guardians as needed.
- Promoted early literacy through alphabet games and interactive reading sessions.
- Supervised children during nap time, ensuring a calm and restful atmosphere.
Apprentice Hairdresser
Eclips Salon
Brambleton, VA
06.2023 - 04.2025
- Maintained inventory levels of essential salon products for daily operations.
- Endorsed salon services and products through social media, featuring current service photos and pricing updates.
- Responded to customer inquiries via phone, email, and in person, ensuring satisfaction.
- Maintained salon cleanliness by sweeping hair, laundering linens, and emptying trash regularly.
- Sanitized tools after each client visit, ensuring compliance with health standards.
- Managed front desk operations, processing payments and selling haircare products in absence of professionals.
- Provided expert consultations on hairstyle needs and expectations to clients.
- Participated in training sessions conducted by senior staff to enhance skill set.
Receptionist
Glass Door Salon
Sterling, VA
06.2020 - 06.2023
- Tracked daily sales transactions, reporting results to management each day.
- Handled customer complaints promptly and efficiently.
- Scheduled appointments using online booking system to enhance organization.
- Developed strong client relationships through effective communication.
- Greeted guests upon arrival to foster positive first impressions.
- Received phone calls for appointment scheduling, rescheduling, or cancellations.
- Maintained client accounts by recording and updating personal and financial information.
- Assisted team members with various tasks as needed.
Cashier
Chick-fil-A
Sterling, VA
09.2019 - 05.2020
- Provided exceptional customer service through active listening and engagement techniques.
- Welcomed customers and assisted with order placement and additional needs.
- Operated cash register with accuracy, processing payments via various methods.
- Maintained cleanliness of checkout area, including countertops, registers, and floors.
Volunteer
Christian Fellowship Church
Ashburn, VA
08.2016 - 08.2019
- Led the AWANA Cubbies group (ages 3-5) in Bible verse study and memorization activities.
- Conducted weekly Bible story readings in AWANA, and coordinated related craft projects to enhance learning.
- Managed craft programs for preschool to 2nd graders during Vacation Bible School, linking crafts to daily stories.
- Guided groups of 1st and 2nd graders through daily Vacation Bible School activities, maintaining safety and engagement for 7 to 10 children.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA05-2023
High School Diploma -
HEARTS For The Lord Academy
Ashburn, VA05-2020
Skills
- Child supervision
- Safety monitoring
- Communication skills
- Time management
- Customer service
- Problem solving
- Organizational skills
Certification
- First Aid/CPR Certified for Children and Adults
Languages
English
Native/ Bilingual
Affiliations
On my days off I love spending time with family and friends, going on hikes, or enjoying some leisure time in a coffee shop!
References
References available upon request.
Timeline
Apprentice Hairdresser
Eclips Salon
06.2023 - 04.2025
Receptionist
Glass Door Salon
06.2020 - 06.2023
Cashier
Chick-fil-A
09.2019 - 05.2020
Volunteer
Christian Fellowship Church
08.2016 - 08.2019
Childcare Assistant
Ms. Tara's Learn & Play
01.2015 - Current
Bachelor of Science - Business Administration
Liberty University
High School Diploma -
HEARTS For The Lord Academy
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