Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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SHILOH GOODMAN

SHILOH GOODMAN

Kuna,ID

Summary

Dedicated and well-organized individual with over 10 years in customer service.

Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Shipping Clerk

Amazon
06.2023 - Current
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Inspected merchandise and sent damaged pieces for repair before shipment.

E-Commerce Associate

ASSOCIATE, FRED MEYER
04.2020 - 06.2023
  • Met or exceeded sales goals and worked as team player in supporting other sales.
  • Maintained working knowledge of company products, services and promotions.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Recommended merchandise and services that would meet customer needs.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

SECRETARY

READY-MADE PLASTIC TRAYS
03.2019 - 04.2020
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Secretary

BOUGE DIESEL
02.2015 - 11.2015
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into system and updated customer contacts with information to keep records current.

ASSISTANT MANAGER

MAP CREDIT UNION
09.2005 - 11.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Computer Graphics

College of Southern Idaho
Twin Falls, ID

Skills

  • Customer Service
  • Verbal and Written Communication
  • Originality and Creativity
  • Adaptability and Flexibility
  • Attention to Detail
  • Data Entry
  • MS Office
  • Guest Satisfaction
  • Ordering and Purchasing
  • Customer Experience
  • Shipping and Receiving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Shipping Clerk

Amazon
06.2023 - Current

E-Commerce Associate

ASSOCIATE, FRED MEYER
04.2020 - 06.2023

SECRETARY

READY-MADE PLASTIC TRAYS
03.2019 - 04.2020

Secretary

BOUGE DIESEL
02.2015 - 11.2015

ASSISTANT MANAGER

MAP CREDIT UNION
09.2005 - 11.2011

Computer Graphics

College of Southern Idaho

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SHILOH GOODMAN