Shiloh Johnson
Creston,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enjoys working with customers and strives to provide a friendly and helpful approach to interactions.
Overview
4
4
years of professional experience
Work History
Administrative Sales Assistant
Movebees, OH
04.2023 - Current
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Entered referrals into appropriate system based on type of referral obtained.
- Supported office staff and operational requirements with administrative tasks.
- Delivered sales presentations and consulting demonstrations to prospective new accounts using video conferencing technology.
- Answered customers' questions regarding products, prices, and availability.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
Customer Service
Walmart
09.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Promoted to Team Lead
Hostess
The Barn Restaurant
06.2019 - 09.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
High School Graduate
Creston, OH06.2021
Skills
- Customer service
- Time management
- Preparing online orders
- Leadership Promotion
- Time-management skills
- Sales Experience
- Admin experience
- Customer Relations
- Call Center Operations
- Written and Oral Communications
- Good Listening Skills
- Customer Satisfaction
- Document and Records Management
Timeline
Administrative Sales Assistant
Movebees, OH
04.2023 - Current
Customer Service
Walmart
09.2020 - 08.2021
Hostess
The Barn Restaurant
06.2019 - 09.2020
High School Diploma -
High School Graduate
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