Shiloh Maloney

• Compiled data, reports and year-end audit information.
• Compiled and coordinated financial data for analysis and reconciliation.
• Strengthened internal communication between finance department and other business units, fostering collaboration towards shared objectives.
• Improved financial operations with careful, in-depth analysis and proactive recommendations for improvement.
• Assisted in the successful completion of annual audits through timely preparation of accurate financial statements.
• Enhanced overall business performance by providing timely and accurate financial insights to inform strategic decisionmaking.
• Increased efficiency in the budgeting process by automating repetitive tasks using advanced Excel functions.

Managed incoming calls, addressing customer concerns about their U.S. Bank accounts.

Utilized various systems to process and respond to account-related queries efficiently.

Effectively diagnosed client requirements, highlighting the advantages and features of U.S. Bank services.

Utilized comprehensive understanding of U.S. Bank services to address financial needs.

Ensured customer needs were prioritized while presenting banking options.

Resolved issues by offering supportive and attentive customer service.

Assisted customers with troubleshooting via digital tools.

Dedicated to meeting and exceeding call center goals with superior customer care.

Organized outgoing mail for efficient distribution by carriers.

Utilized machinery for efficient order processing and cancellations.

Assessed suitable postage amount through precise mail item weighing.

Generated shipping labels for outbound packages.

Operated machinery to handle substantial package loads.

Utilized scanning technology to collect package data.

Performed upkeep tasks to optimize sorting machine performance.

Executed patient testing and swabbing procedures for COVID-19.

Entered key demographic data of patients within electronic records.

Prepared and disassembled sites.

Recorded temperature readings and COVID-19 screenings.

Entered collected data into the data entry system.

Began career as Support Agent, resolving billing inquiries.

Integrated into the sales division in under two months.

Enrolled new clients and scheduled ignition interlock device installations.

Stayed current on regulations and standards across different states.

Commenced role as Billing Agent, providing fundamental customer assistance for Spectrum services.

Outlined key offerings of Spectrum.

Moved to Outbound Telesales in early 2019.

Achieved sales targets by engaging with potential and current customers in a call center environment.

Handled sales for diverse range of clients.