Summary
Overview
Work History
Education
Skills
Timeline
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Shiloh Nelson

Randallstown,US

Summary

Dedicated legal professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Legal Administrative Clerk

Brown, Goldstein & Levy
Baltimore, MD
08.2019 - 05.2022
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs
  • Collaborated with supervisors and management to keep track of client projects and update status reports
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information
  • Handle office interactions with outside visitors
  • This includes greeting and directing guests, answering phone inquiries, and handling requests or complaints in a professional manner
  • Kept track of inventory and work supplies/ Ordered Supplies as needed
  • Operate and Maintain office machinery, Including Copiers, fax machine, and printers
  • Prepared packages for shipment, pickup, and courier services in order to provide customers with prompt delivery.
  • Assisted attorneys with case organization and administrative tasks.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
  • Attended court sessions to record and listen to critical information.
  • Maintained and updated files and databases for personnel records and financial reports.
  • Updated firm's database with new information for client records and financial documents.
  • Used internal templates to prepare subpoenas and client correspondence.
  • Prepared travel arrangements for firm's attorneys.

Customer Service Supervisor

The Home Depot
Owings Mills, MD
04.2019 - 11.2019
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges
  • Kept the front check-out area clean and organized for efficient service
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
  • Used a consultative sales approach to understand customer needs and make relevant recommendations
  • Processed payments and returns in a timely and accurate manner
  • Restocked shelves and racks with new merchandise
  • Educated customers on best-fit selections by listening to personal desires and purchase limitations
  • Assisted customers with product and service inquiries
  • Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings by 25%.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Front of House Supervisor

BBQ
Owings Mills, MD
03.2018 - 04.2019
  • Kept track of inventory by ordering and stocking uniforms, linens, beverages, and front-of-house supplies efficiently
  • Examined departmental documents to determine how they should be distributed and filed
  • Was in charge of quality assurance protocols in order to improve designs
  • Was in charge of planning events from start to finish, including responding to event inquiries, establishing budgets, and creating customized menus
  • Validated schematic designs working alongside hardware engineers
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
  • Implemented server-side work chart rotation to promote solidarity and a high standard of cleanliness
  • Was in charge of the startup, operations, and shutdown procedures
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Corporate Legal Assistant

McGuireWoods LLP
Baltimore , MD
05.2022 - Current
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Assessed real and personal property inventory for estate planning.
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Drafted agreements, contracts and other legal documents for several clients.
  • Negotiated with opposing groups or individuals to reach resolutions, avoid litigation and accomplish goals of clients.
  • Developed compliance best practices for company.

Education

Bachelor of Arts - Human Resources Development

The University of Baltimore
Baltimore, MD
05.2024

Associate of Arts - Human Services

CCBC Owings Mills Extension Center
Owings Mills
05.2020

High School Diploma -

New Town High School
Owings Mills, MD
06.2018

Skills

  • Special Projects
  • Court Proceedings
  • Case Research
  • Appeals, Motions and Complaints
  • Legal Document Preparation
  • Adobe Acrobat
  • Preparing Exhibits
  • Case Preparation
  • Customer Relationships
  • Legal Correspondence
  • Legal Terminology
  • Case Files Organization
  • Drafting Correspondence
  • Preparing Templates
  • Intake Services
  • Legal Requirements
  • Clerical Support
  • LexisNexis

Timeline

Corporate Legal Assistant

McGuireWoods LLP
05.2022 - Current

Legal Administrative Clerk

Brown, Goldstein & Levy
08.2019 - 05.2022

Customer Service Supervisor

The Home Depot
04.2019 - 11.2019

Front of House Supervisor

BBQ
03.2018 - 04.2019

Bachelor of Arts - Human Resources Development

The University of Baltimore

Associate of Arts - Human Services

CCBC Owings Mills Extension Center

High School Diploma -

New Town High School

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