Shiloh Seglin
Columbia,MD
Summary
An established Lead Generator with years of expertise in assessing customer needs. Engaging personality known for finding valuable opportunities in lead lists. Talented with terrific telephone, listening and people skills. Looking for a job to be proud of, work hard and make good money.
Overview
23
23
years of professional experience
Work History
Sales Lead Generator
Homefix Custom Remodeling
09.2021 - 10.2023
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Answered questions and addressed concerns of customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Set up appointments with interested customers according to schedule availability.
- Made average of [120+] outbound and inbound calls per day.
- Developed extensive knowledge of products and services to better assist customers.
- Provided information about available products and services, membership details, and purchase advantages.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Implemented upselling techniques to increase revenue and move product.
Guest Advocate
Target
04.2021 - 01.2022
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Referred to price sheets and special sale bulletins to enter price changes.
Sales Associate
Giant Food Stores
10.2018 - 02.2021
- Everything I did at Target
- Sold coupon books had a different charity every quarter or so (I was the top seller in the region. They would ship books from other stores to mine just because they knew I would sell them.
- Also sold meal kits for families in needs both at Thanksgiving and Christmas.
- Responsible for training many new employees
Associate
Staples
08.2018 - 10.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Sold support plans to go along with electronics being sold
Owner/Operator
New Age Computer Consulting Inc
12.2000 - 12.2015
- Managed day-to-day business operations for 15 years.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Developed business plan, processes and procedures to provide superior IT to business and residential customers.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Verified contents of inventory loads against Bills of Lading.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
Oakland Mills High School
Columbia, MD05.1997
Skills
- New Client Acquisition
- Verbal and Written Communication
- Client Engagement
- Attention to Detail
- Active Listening
- Relationship Building
- Sales Solicitation
- Customer Service
References
Available upon request.
Timeline
Sales Lead Generator
Homefix Custom Remodeling
09.2021 - 10.2023
Guest Advocate
Target
04.2021 - 01.2022
Sales Associate
Giant Food Stores
10.2018 - 02.2021
Associate
Staples
08.2018 - 10.2018
Owner/Operator
New Age Computer Consulting Inc
12.2000 - 12.2015
High School Diploma -
Oakland Mills High School
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