Shiloh Sparks
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Director Client Management
Coronis Health/SupportMed
11.2003 - Current
- Assisted in recruiting, hiring and training of team members.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Responsible for monthly reporting package that is distributed to all clients
- Responsible for compensation calculations for clients
- Monitored and coordinated workflows to optimize resources.
- Assisted in operations overseeing $1.4M/mo in billing revenue
Education
High School Diploma -
Sitka High School
Sitka, AKSkills
- Staff Management
- Business Administration
- Verbal and Written Communication
- Hiring and Retention
- Financial Reporting
- Human Resources Management
- Customer Service Management
- Operations Management
- Excel
- PhyGen software
- Quickbooks
Timeline
Director Client Management
Coronis Health/SupportMed
11.2003 - Current
High School Diploma -
Sitka High School
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