Shiloh Thomas
Stockton
Summary
Results-driven General Manager with expertise in staff training and operational efficiency. Skilled in coordinating teams and maintaining high standards of service delivery, contributing to improved performance and customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kennel Technician
Tooele Vet
Tooele
12.2020 - 02.2025
- Maintained cleanliness of kennels and equipment to ensure a safe environment.
- Organized supplies and equipment for efficient workflow within the kennel area.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Stayed on top of laundry, sweeping and disinfection protocols.
General Manager
Travel Centers of America
Lake Point
06.2022 - 11.2024
- Oversaw daily operations and staff management at travel service locations.
- Trained employees on company policies, safety standards, and operational procedures.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Monitored inventory levels and ordered supplies to maintain optimal stock levels.
- Conducted regular staff meetings to communicate goals and address concerns promptly.
- Developed strategies for improving operational efficiency within travel center locations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Server
Chubbys
Tooele
07.2021 - 06.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests at tables.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant procedures and standards.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Handled cash transactions and processed payments efficiently at the register.
- Resolved guest complaints and concerns professionally to enhance experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Tooele High
Tooele, UT05-2023
Skills
- Animal care
- Sanitation protocols
- Equipment organization
- Staff training
- Inventory management
- Customer service
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Animal handling expertise
- Record keeping
- Safety monitoring
- Prepare food
- Microsoft office
- Verbal and written communication
- Problem identification
- Supply restocking
- Parts ordering
- First Aid/CPR
- Data entry
Accomplishments
- Mayors Award
Certification
- Forklift
References
References available upon request.
Timeline
General Manager
Travel Centers of America
06.2022 - 11.2024
Server
Chubbys
07.2021 - 06.2022
Kennel Technician
Tooele Vet
12.2020 - 02.2025
High School Diploma -
Tooele High
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