Shiloh Zartler
Riverview,FL
Summary
Customer Service Experience Food Operations Retail Sales 5+ Years Experience. 1+ Years of Cargo Acceptance Experience Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.
Overview
9
9
years of professional experience
Work History
Lead Dispatcher
American Expediting
03.2023 - Current
- Managed dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and mentored new personnel hired to fulfill various roles including warehouse.
Cargo Acceptance Agent
Air General
01.2022 - 03.2023
- Maintain logs, files, and statistics as required
- Provide details about shipments or handling incidents, which may result in future claims
- Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress
- Provide customers with information concerning the status of their shipments
- Review and handle all messages requiring immediate responses or special handling
- Liaise with supervisor as required
- Deposit customer funds regularly, in accordance with customer requirements
- Challenge unauthorized persons entering non-public areas and report the incident to a manager
- Keep up to date with Uncleared Airway Bill Report, and fix any errors as they appear to keep the report as low as possible
- Ability to cross train to other airlines as needed.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
- Prepared hazardous material shipments in compliance with safe handling practices
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction
- Prepared accurate cost estimates for international shipments to provide clients with exact fees and information
Problem Solver
Amazon
01.2018 - 01.2019
- Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products
- Resolve issues in a timely manner
- Use excel to track problem solve issues efficiently and accurately.
Sales
RJH Management
01.2017 - 01.2018
- Contacting leads and setting up appointments
- Attending trade shows and other industry events
- Preparing sales proposals for potential buyers
- Meeting or exceeding weekly, monthly, and yearly sales quotas.
Warehouse Laborer
Ikea
01.2017 - 01.2017
- Prepare orders
- Maintaining a clean and safe working environment
- Lift heavy objects
- Process order.
Cashier
Taco Bell
01.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized merchandise in front lanes
- Performed cash, card and check transactions to complete customer purchases
Education
High School Diploma -
Perryville High School
Perryville, MD06.2016
Skills
- Dispatching Field Personnel
- Routing Orders
- Data Entry
- Updating Logs
- Delegating Work
- Customer Relations
- Customer Relationship Management
- Vendor Relations
- File Management
- Meticulous Attention to Detail
- Data Accuracy
- Filing and Data Archiving
- Employee training
- MS Office
- Self-Motivated
Timeline
Lead Dispatcher
American Expediting
03.2023 - Current
Cargo Acceptance Agent
Air General
01.2022 - 03.2023
Problem Solver
Amazon
01.2018 - 01.2019
Sales
RJH Management
01.2017 - 01.2018
Warehouse Laborer
Ikea
01.2017 - 01.2017
Cashier
Taco Bell
01.2015 - 01.2016
High School Diploma -
Perryville High School
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