Summary
Overview
Work History
Education
Skills
Timeline
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Shiloh M. Beech

Nashville,TN

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Control Tower Specialist

Amazon - BNA12 (Corporate Office)
12.2024 - Current
  • Joined pre-launch of NA Control Tower, participating in all trainings (facilitated by EU CT team), including quality, inbound, and outbound tasks, while providing personal insight to assist in the development and structuring of the department.
  • Execute daily CT operations, including inbound (IXD/SDC) tasks, transfer-out tasks, and providing proactive monitoring of existing sites (performance tracking, late departures, pick-ups)
  • Bridge data-gaps between 1st-party and 3rd-party by handling routine and ad-hoc requests
  • Escalate issues to relevant stakeholders and follow-through on resolutions to ensure timely delivery
  • Continuously communicate with internal and external customers (3PL Providers, Carriers) to provide support and identify improvement opportunities
  • Contribute to the identification and elimination of root-causes for performance inefficiencies, KPI incompliance, and data-gaps
  • Work within various time constraints to meet critical business needs, while ensuring service requirements are met within SLA

Quality Process Assistant

Amazon - BNA6 (nIXD)
05.2024 - 12.2024
  • Participated in the launch (from day-1) of the very first nIXD in the history of Amazon, specifically assisting in the structuring and development of the problem-solve and quality teams for all shifts
  • Partnered with IB Receive teams on the training and implementation of new Inbound Material Tracking and Provenance (IMTP) process
  • Conducted daily audits and quality checks for problem-solve piles, WIP pallets, mis-receive shipments, ISS shipments, damage processing, and receive defects (overages/shortages) to ensure adherence of correct processing standards
  • Consulted with site departments and leadership on both high and low risk process defect findings, identifying root causes, top-offenders, and providing feasible corrective actions

Operations/ OB Problem-Solve Process Assistant

Amazon - TLH2 (ARS,Gen-11)
07.2023 - 05.2024
  • Participated in the site launch (from day-1), specifically in the operational development of Singles-pack, AFE-pack, and OB Problem-Solve departments
  • Conducted daily deep-diving and analytics of pack and SLAM defects for root-causes and collaborated with Outbound departments (CAP included) on feasible corrective actions and constructive associate coaching measures
  • Accepted over-time shifts (per Operation Manager requests) to assist other shift leaders in the identification of high defect rates and provided training in correct standard-work processes for resolving these defects, and how to avoid future defects
  • Partnered with IB Problem-Solve teams on resolving consistent quality-defects, directly/indirectly affecting Outbound processes (overages, shortages)

IB Problem-Solve Process Assistant

Amazon - TPA4 (ARS, Gen 11)
04.2023 - 07.2023
  • Tracked quality and productivity metrics for receive, decant, stow, Inbound Support Services (ISS), damage-processing, dwelling inventory and trailer management, SIM trouble-ticket compliance, and inbound problem-solve processes
  • Led a team of 20+ inbound problem-solvers (including ISS and Damageland), as well as managed staffing and coding based on current business-needs
  • Partnered with operations to assist in coaching associates on quality defects, and identifying vendor-related discrepancies

Count Amnesty Pick (CAP) Process Assistant

Amazon - TPA4 (ARS, Gen-11)
09.2022 - 04.2023
  • Led and motivated team, collectively reaching pick rates of 375 to 400 units per hour (UPH) with minimal quality errors, while maintaining a safe and positive work environment
  • Monitored and managed pick workflow, productivity, quality defects, container dwell-times, and AR floor health
  • Adjusted associate headcount and placement, based on individual rates/takt-time as needed to ensure optimal pod travel-time with minimal congestion.
  • Monitored Simple Bin Count (SBC), Cycle Count (CC), and Simple Record Count (SRC) backlog on multiple AR floors, adjusting Count associate headcount according to current business needs
  • Mentored aspiring associates in professional development for their desired career path
  • Collaborated with the ICQA team and IB problem-solve in deep-diving root causes of inventory discrepancies and formulated long-term corrective actions

Education

Bachelor of Science - Psychology

Southern New Hampshire University
Hooksett, NH
05-2028

Certificate of Completion - Data Analytics

Correlation One
Online Remote Learning
08-2022

High School Diploma -

Calvary School
Madison, AL
05-2017

Skills

  • Foundational knowledge of Python
  • Strong proficiency in Excel functions
  • Effective communication
  • Data analysis
  • Problem Solving
  • Stakeholder engagement

Timeline

Control Tower Specialist

Amazon - BNA12 (Corporate Office)
12.2024 - Current

Quality Process Assistant

Amazon - BNA6 (nIXD)
05.2024 - 12.2024

Operations/ OB Problem-Solve Process Assistant

Amazon - TLH2 (ARS,Gen-11)
07.2023 - 05.2024

IB Problem-Solve Process Assistant

Amazon - TPA4 (ARS, Gen 11)
04.2023 - 07.2023

Count Amnesty Pick (CAP) Process Assistant

Amazon - TPA4 (ARS, Gen-11)
09.2022 - 04.2023

Bachelor of Science - Psychology

Southern New Hampshire University

Certificate of Completion - Data Analytics

Correlation One

High School Diploma -

Calvary School

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Shiloh M. Beech