Shiloh Zartler
Riverview,FL
Summary
Customer Service Experience Food Operations Retail Sales 6+ Years Experience. 1+ Years of Cargo Acceptance Experience.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.
Overview
10
10
years of professional experience
Work History
Fleet Coordinator
Coca Cola Bottling Florida
04.2024 - Current
- Maintained accurate records of all fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes.
- Coordinated the decommissioning of retired vehicles, ensuring proper disposal procedures were followed and maximizing resale value where applicable.
- Create weekly reports through use of SAP, GEOTAB, and Microsoft Excel for 8 major business locations
- Assist with PO/Vendor issues
- Assist the Legal department with any necessary documents for accident purposes
- Assist with Parts Inventory
- Assist with Asset Reconciliation
- Create Purchase Orders
Lead Dispatcher
American Expediting
03.2023 - 01.2024
- Managed dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and mentored new personnel hired to fulfill various roles including warehouse.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Cargo Acceptance Agent
Air General
01.2022 - 03.2023
- Maintain logs, files, and statistics as required
- Provide details about shipments or handling incidents, which may result in future claims
- Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress
- Provide customers with information concerning the status of their shipments
- Review and handle all messages requiring immediate responses or special handling
- Liaise with supervisor as required
- Deposit customer funds regularly, in accordance with customer requirements
- Challenge unauthorized persons entering non-public areas and report the incident to a manager
- Keep up to date with Uncleared Airway Bill Report, and fix any errors as they appear to keep the report as low as possible
- Ability to cross train to other airlines as needed.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
- Prepared hazardous material shipments in compliance with safe handling practices
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction
- Prepared accurate cost estimates for international shipments to provide clients with exact fees and information
Cat Care Volunteer
Volunteer Work for Lakeland SPCA
06.2020 - 01.2022
- Enhanced the lives of cats with daily playtime sessions, encouraging mental stimulation and physical activity.
- Monitored cat behavior closely to identify any issues or signs of illness requiring veterinary attention promptly.
- Provided valuable support during emergency situations by assisting in the handling, transportation, and treatment of cats requiring urgent medical attention.
- Improved cat well-being by providing regular grooming, socialization, and exercise.
- Bottle fed new born kittens, and provided tub feeding if necessary.
- Administered daily weight checks sometimes multiple times daily as well as administering any medications as necessary.
Delivery Driver
Pizza Hut
01.2020 - 03.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Problem Solver
Amazon
09.2018 - 08.2019
- Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products
- Resolve issues in a timely manner
- Use excel to track problem solve issues efficiently and accurately.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Analyzed and understood situation to develop action plan.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Conducted research to address shipping errors and packaging mistakes.
Sales
RJH Management
08.2017 - 08.2018
- Contacting leads and setting up appointments
- Attending trade shows and other industry events
- Preparing sales proposals for potential buyers
- Meeting or exceeding weekly, monthly, and yearly sales quotas.
Warehouse Laborer
Ikea
08.2017 - 09.2017
- Prepare orders
- Maintaining a clean and safe working environment
- Lift heavy objects
- Process order.
- Used forklifts and pallet jacks to relocate products.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Cashier
Mcdonalds
08.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Taco Bell
03.2015 - 08.2016
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized merchandise in front lanes
- Performed cash, card and check transactions to complete customer purchases
Education
High School Diploma -
Perryville High School
06.2016
Skills
- Dispatching Field Personnel
- Routing Orders
- Data Entry
- Updating Logs
- Delegating Work
- Customer Relations
- Customer Relationship Management
- Vendor Relations
- File Management
- Meticulous Attention to Detail
- Data Accuracy
- Filing and Data Archiving
- Employee training
- MS Office
- Self-Motivated
- Conflict resolution techniques
Timeline
Fleet Coordinator
Coca Cola Bottling Florida
04.2024 - Current
Lead Dispatcher
American Expediting
03.2023 - 01.2024
Cargo Acceptance Agent
Air General
01.2022 - 03.2023
Cat Care Volunteer
Volunteer Work for Lakeland SPCA
06.2020 - 01.2022
Delivery Driver
Pizza Hut
01.2020 - 03.2020
Problem Solver
Amazon
09.2018 - 08.2019
Sales
RJH Management
08.2017 - 08.2018
Warehouse Laborer
Ikea
08.2017 - 09.2017
Cashier
Mcdonalds
08.2016 - 08.2017
Cashier
Taco Bell
03.2015 - 08.2016
High School Diploma -
Perryville High School
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