Shilonda Couttee
Washington,DC
Summary
Results oriented leader with a diverse background in administrative management, meeting planning, customer service and 15 years of education and therapeutic services for District of Columbia Public Schools (DCPS). Reliable and driven, with strong time management abilities. Dedicated to providing quality customer service, resolving problems creatively and customer retention. Proven ability to establish rapport and build positive, productive relationships with clients, team members and exceed quotas.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Office of Head Start
THE BIZZELL GROUP
Washington, DC
02.2021 - 02.2022
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Edited documents, project punch lists, transmittals and memorandums for organizational support.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Organized weekly staff meetings and logged minutes for corporate records.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
Logistics Coordinator
THE BIZZELL GROUP
Lanham, MD
11.2017 - 02.2022
- Coordinated event logistics and related projects; including phone calls, research, program logistics, registration for multiple government meetings, conferences and events for a variety of federal clients
- Provided meeting planning assistance for events, including registration, maintaining calendars and conducing research
- Prepare promotional materials and maintain the database for various projects
- Assist in the organization of meetings by notifying participants, preparing agendas and required informational materials
- Coordinating travel, lodging and expenses for travelers and consultants
- Provides pre-meeting on site, and post-meeting logistical support
- Travel for government/federal meetings/conferences
- Process travel reimbursements and invoices fro travelers and consultants: Track all incoming invoices in comparison with order and budget expectations and review discrepancies with vendors
- Maintain solid and positive relationships with clients in order to provide customer service for travelers, consultants, and vendors via email, written text, telephone and in person to answer inquiries and solve problems
- Create and send event marketing communication via email, web and print
- Send and track correspondence with speakers, travelers, consultants and suppliers
- Provide onsite services that include, but are not limited to registration/ information via email, web and print
- Send and track correspondence with speakers, travelers, consultants and suppliers
- Participate in meetings to take meeting notes; highlight and prioritize action items
- Provide onsite services that include, but are not limited to, registration/ information, desk staffing, audio visual operation, message handling and meeting room management to ensure all rooms are set up accurately
- Preparation of meeting badges, tent cards and meeting materials
- Prepare travel letters, reserve hotel rooms, arrange travel flight itineraries and ground transportation and process consultant expenses for reimbursements
Speech Language Consultant/Educational Consultant
WILSON BAKER ACADEMY, HSC
Upper Marlboro, MD
09.2013 - Ongoing
- Observe children with possible communication disorders
- Educate and inform staff /parents /families with information to aid with remediation of suspected disorder
- Refer students to local outside sources for assessment if needed
- Weekly consult with students /parents / staff members in written and verbal form regarding strategies and student performance
- Provide weekly strategy activities and reinforcement for student with suspected communication disorders
Sales & Customer Service Specialist
IT'S YOURS HAIR INC.
Hyattsville, MD
05.2015 - 11.2017
- Developed a strong knowledge of company's products and services resulting in improved service quality and an increase in sales
- Handle incoming calls from customers, respond to inquiries about products, prices, and availability, resolve problems efficiently and recommend products based on their needs and interests resulting in overall customer satisfaction
- Generate and distribute monthly sales reports, keep records of all out-going orders in database, and document and record all receipt and costs in Microsoft Excel
- Read orders to ascertain product numbers, colors, and quantities of merchandise then pack, seal, label and affix postage to prepare materials for shipping to enure 100% accuracy of all outgoing shipments
- Receive and count inventory, and record data in database; document inventory, check stock levels, reorder merchandise as necessary and recommend disposal or close -out of excess stock
Customer Service Specialist
THE BICKERSTAFF GROUP
Washington, DC
08.2014 - 01.2017
- Provided excellent customer service assistance during organized athletic or social events as well as offer any resolution to any problems to ensure overall client and attendee satisfaction
- Coordinated services for events, such as registration, ticket sales, VIP/Press credential distribution, parking and event security to ensure that client expectations are exceeded; author post event evaluation to share insights with client on how to improve future events
- Consulted with management to determine objectives and requirements for events and review administrative procedures regarding set up, security and on-site ticket sales
- Maintained records of event aspects, including financial details to ticket sales to ensure accuracy
Speech Language Pathologist
DISTRICT OF COLUMBIA PUBLIC SCHOOLS
Washington, DC
06.1999 - 08.2014
- Punctually attended briefings comprised of SST, MDT, SEP, IEP public/private hearings, school wide staff meetings, case conferences and professional development seminars, to proved appropriate student assessment and intervention services- inclusive of offering complete scholar observation reports
- Daily consult with parents, staff, paraprofessionals, psychologists, social workers and occupational/physical therapy to develop efficient therapy strategies and mechanisms for scholastic and advancement of students
- Compose student assessment reports, oral and written correspondence to parents/ providers
- Completion of Easy IEP database and direct/indirect clinical services to students who have been diagnosed with academically based communication disorder s int he following areas: articulation, language , voice, fluency and pragmatics
- Prepare and project manage diagnostic assessments as a means of determining presence/absence of specific communication disorder (adversely impacting student academic performance)
- Serve as chief executive resource to faculty and staff in the development of a balanced program for oral communication; comprehensive of compiling student's family, health and early developmental history as deemed necessary
- Precisely conduct excellent speech, language and hearing screenings, while coordinating assistive technology support services
- Monitor extensive guidelines suitability and completion of student assessment, evaluation, IEP development and re-evaluation according to federal, state and district guidelines for students with Speech Only IEP's
- Create and maintain digital database of student therapy records, providing appropriate individualized student needs and accurate existing speech or language impairments
- Developed and maintained positive staff, parent and student relationships and coordinated with team members to ensure requests and questions were handled appropriately
Education
Master of Science - Communication Disorders
Howard University
Washington, DC05.1998
Bachelor of Arts - Speech Communication
Hampton University
Hampton, VA05.1994
Skills
- Customer Service
- Client Relations Specialist
- Conflict Resolution Techniques
- Attention to Detail
- Service oriented
- Data entry/ Records Management
- Project Management
- Skilled Multi-tasker & Organizational Skills
- Shipping and receiving
- MS Office & Spreadsheet tracking
Certification
- Certified Government Meeting Planner - CGMP , 2019 - Present
- Certification - School Speech Language Pathologist, PreK-12, District of Columbia Public Schools , 2014-2018
Leadership
- Rites of Passage Mentorship Program , Committee Member, Kingdom Fellowship AME Church, 2011 - Present
- Flowing in Faith Dance Ministry , Reid Temple AME Church - North Location, 2012 - 2013
- Dance Instructor/Choreographer , 1995 - Present
- Aerobics Instructor , 1995 - 2013
Timeline
Administrative Assistant, Office of Head Start
THE BIZZELL GROUP
02.2021 - 02.2022
Logistics Coordinator
THE BIZZELL GROUP
11.2017 - 02.2022
Sales & Customer Service Specialist
IT'S YOURS HAIR INC.
05.2015 - 11.2017
Customer Service Specialist
THE BICKERSTAFF GROUP
08.2014 - 01.2017
Speech Language Consultant/Educational Consultant
WILSON BAKER ACADEMY, HSC
09.2013 - Ongoing
Speech Language Pathologist
DISTRICT OF COLUMBIA PUBLIC SCHOOLS
06.1999 - 08.2014
Master of Science - Communication Disorders
Howard University
Bachelor of Arts - Speech Communication
Hampton University
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