Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shilong Thao

Greenfield,WI

Summary

Motivated, smart and dedicated individual who is always ready to take on a challenge and goal with no sense of quitting. My positive energy, teamworking and social skills makes me a great person to work and vibe with. Always learning new skills and experiences is a great way to discover new ways to solve issues. Gaining these new skills allows for a more skilled indivdual overall.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

12
12
years of professional experience

Work History

Bartender

Camp
10.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Bouncer/Barback

Camp Bar
09.2021 - Current
  • Check IDs to verify the age of every customer
  • Provide a great experience for every customer and develop a great relationship with them
  • Greeted everyone with respect and courtesy
  • Making new friends along the way
  • Kept the surrounding work environment clean and organized
  • Restocked supplies and drinks
  • Restocked garnishes and fruits
  • Upselled wherever possible to increase profits but in a respectful way

Barista

BIGGBY COFFEE
04.2021 - 09.2021
  • Prepare orders for coffee, snacks, and sandwiches
  • Contribute to [what %] customer satisfaction rating
  • Respond quickly to customer inquiries
  • Take orders daily through the drive thru and lobby POS
  • Greet customers with warm, friendly attitude
  • Work with [how many] different customers daily
  • Clean tables and coffee appliances
  • Process payments through cash or credit card
  • Process detailed requests with speed and efficiency
  • Operate POS efficiently, minimizing order errors
  • Increase revenue by through upselling and suggestion techniques

Assembly Worker

Rockwell Automation
07.2017 - 01.2019
  • Test materials/products regularly to ensure high standards
  • Generate production reports for management review
  • Diagnose production needs and solve problems quickly
  • Identify areas for improvement, increasing operational efficiency
  • Maintain positive, strong working environment
  • Minimize production errors through routine inspections

Park Associate

Employ Milwaukee
06.2016 - 08.2016
  • Clean surrounding park environment, including trash and debris
  • Maintain and clean wading pools and bathrooms
  • Provide a great experience for all park individuals
  • Answer any concerns or questions that anyone would have if possible

Food Service Worker

Employ Milwaukee
06.2013 - 08.2013
  • Guide customers through all menus, demonstrating advanced knowledge of specifics
  • Deliver exceptional customer service through extensive menu knowledge
  • Deliver exceptional, friendly service
  • Ensure items are well-stocked for each shift
  • Greet all customers at walk-in
  • Answer guest inquiries and resolve issues smoothly
  • Anticipate and address customer needs

Education

High School -

Greenfield High School
Greenfield, Wisconsin

Mechanical Engineering -

University of Wisconsin - Milwaukee
Greenfield, Wisconsin
06.2021

Skills

  • Multitasking
  • Punctual
  • Communicative
  • Learns fast
  • Adapts
  • Social
  • Works well with others
  • Strong multitasking
  • Crowd control
  • Efficient multitasking
  • Friendly and outgoing
  • Quick learner
  • Customer service
  • Visitor engagement
  • Positive attitude
  • Highly reliable
  • Integrity and honesty
  • Cleanliness maintenance
  • Active listener
  • Team player attitude
  • Strong work ethic
  • Cleanliness
  • Strong communication skills
  • Clear and effective communication
  • Patience and tolerance
  • Self-defense techniques
  • Working quickly
  • Team communication

Timeline

Bartender

Camp
10.2024 - Current

Bouncer/Barback

Camp Bar
09.2021 - Current

Barista

BIGGBY COFFEE
04.2021 - 09.2021

Assembly Worker

Rockwell Automation
07.2017 - 01.2019

Park Associate

Employ Milwaukee
06.2016 - 08.2016

Food Service Worker

Employ Milwaukee
06.2013 - 08.2013

High School -

Greenfield High School

Mechanical Engineering -

University of Wisconsin - Milwaukee
Shilong Thao