SHILPA ANN VARGHESE

• Progress Reporting: Prepared weekly progress reports for all stakeholders, ensuring transparency on the project’s status and key performance indicators (KPIs).

• Pop-Up Stand & Event Management: Reviewed designs and executed promotional Pop-Up stands, organizing related events to ensure timely delivery and high-quality results.

• Risk Identification: Assisted in identifying potential dangers to the project, suggesting improvements to support on-time project execution.

• Cost Control: Identified potential cost-raising issues early, alerting the Project Manager to mitigate any financial risks and keep project costs under control.

• Snag List Closure: Managed project snag lists, recording and closing out all issues, ensuring project completion aligned with stakeholder expectations.

• Documentation Control: Maintained organized project documentation, tracking progress and ensuring all documents were controlled and accessible from start to finish.

• Compliance Management: Coordinated with authorities Police, MOI, Customs, Immigration, QCD, Supreme Council of Health to secure necessary approvals for regulatory compliance and project execution.

• Design Review & Corrections: Reviewed and provided feedback on project drawings in PDF and CAD formats, ensuring alignment with design specifications.

• Stakeholder Liaison: Facilitated communication between contractors, internal departments, brand partners, and end-users to ensure correct and timely information propagation, supporting project execution.

• Project Scheduling: Continuously reviewed and monitored project schedules, ensuring tasks were completed within the agreed-upon deadlines.

• Project Management: Directed small to medium-sized projects, tracking progress at every stage and ensuring adherence to timelines and budget constraints.

• Project Documentation: Organized project documentation throughout the project lifecycle, ensuring documents were readily accessible and up-to-date.

• Risk Assessment: Collaborated in risk identification meetings, offering suggestions for improving project execution and efficiency.

• Stakeholder Communication: Maintained effective communication with contractors, end-users, and internal teams to ensure all parties were prepared for task execution.

• Snag List Management: Recorded and closed out all project snag lists, ensuring issues were resolved before final project handover.

• Progress Analysis: Logged, managed, and analyzed project progress using databases to assist in timely project delivery.

• Project Support: Assisted the Project Manager in driving projects forward from planning to implementation, ensuring alignment with project goals.

• Handling Inbound and Outbound Shipments:Managed both Air Freight, Sea Freight, and Road Freight shipments, ensuring smooth transportation processes.

• Shipping Cost Calculation: Calculated shipping costs and sent them to clients for confirmation of the Mode of Transport (MOT).

• Confirmation of Shipment Mode: Once the Mode of Shipment is confirmed, sourced shipping rates with various agents globally to optimize costs.

• Documentation Review: Checked both Import and Export documentation to ensure compliance with customs regulations.

• Vendor Communication: Maintained strong communication between vendors, ensuring Purchase Orders were delivered to clients without any slippage in delivery date.

• Post-Order Query Resolution: Addressed post-order queries raised by vendors, ensuring a smooth workflow.

• Rate Negotiation: Negotiated with agents for the best shipping rates while ensuring that the job file closed with a profit.

• Shipment Follow-Up: Followed up with agents to ensure the timely pickup of consignments, routing them in perfect and safe condition for delivery.

• Email Management: Handled large volumes of emails, providing quick and efficient responses to client queries to maintain strong customer relationships.

• Export and Import Documentation: Managed export/import documentation for HMM and BAY-Line, ensuring compliance with customs requirements.
• Shipment Coordination: Handled bookings, vessel schedules, and partner freight forwarding, ensuring smooth shipment processing.
• Container Release & Customs: Issued container release orders, validated customs documents, and managed vessel change and TDR reports.
• Cargo Bookings: Oversaw cargo bookings and sailing schedules for shipments to and from India.
• Container Movement: Coordinated container movement with the yard team for timely operations.
• Terminal & Vessel Updates: Liaised with equipment control and operations teams for real-time updates on terminal and vessel changes.
• Costing & Invoicing: Updated costs, issued Proforma-Invoices, and generated customer invoices and waybills.
• Freight Forwarding & Bayan Approvals: Managed freight forwarding documentation, ministry approvals, and Bayan approvals.
• Payment Follow-up: Monitored gate-in statuses and followed up on payments.
• Customer Queries & Database Management: Resolved customer queries, managed shipment databases, and provided regular updates on vessel schedules.

• Key Account Management:Managed a portfolio of key accounts, overseeing end-to-end logistics and supply chain requirements for DHL Global Forwarding.
• Lead Generation:Extracted leads from the internet and effectively contacted potential clients to secure new business opportunities.
• Strategic Planning:Developed strategic account plans, aligning customer goals with DHL’s services to enhance satisfaction and drive growth.
• Revenue Growth:Achieved a 100% increase in revenue within assigned accounts by generating leads and providing competitive rates.
• Client Relations:Acted as the primary contact for key customers, addressing inquiries, resolving issues, and identifying upselling and cross-selling opportunities.
• Sales Targets:Consistently exceeded sales targets, driving significant revenue growth through effective account management and new business acquisition.
• Proposal Development:Presented persuasive proposals and negotiated contract renewals, successfully retaining key clients and acquiring new business.
• Business Reviews:Conducted regular business reviews with clients, providing valuable insights and identifying areas for operational improvement.
• Team Collaboration:Collaborated with internal teams, including operations, finance, and customs, to ensure seamless service delivery and operational efficiency.
• Process Optimization:Conducted process reviews to optimize logistics operations, providing value-added services to clients.
• Performance Tracking:Utilized CRM systems and data analytics to track account performance, analyze trends, and provide customized reports to clients.
• Tender Management:Managed tender administration, creating system documents, ensuring approvals, and verifying all required documentation.
• Communication:Prepared and disseminated correspondence, memos, and forms to maintain clear communication with stakeholders.
• Record Keeping:Filed and updated contact information of employees, customers, suppliers, and external partners to maintain accurate records.
• Telephone Support:Answered telephone inquiries, providing information to callers, taking messages, or transferring calls to appropriate individuals.
• Filing Systems:Set up and maintained paper and electronic filing systems for records, correspondence, and other materials.
• Shipping Tracking:Established work procedures and tracked daily shipping, clearance, and delivery activities to ensure operational efficiency.

• Managed Telephone Communications: Professionally handled incoming calls to ensure effective communication.
• Tender Administration: Created system documents, circulated for approvals, and verified all necessary documentation.
• Prepared Correspondence: Composed and disseminated memos, forms, and other communications.
• Maintained Contact Information: Filed and updated details for employees, customers, suppliers, and external partners.
• Developed Filing Systems: Established and maintained efficient filing systems for easy retrieval of information.
• Office Supplies Management: Monitored office supply levels and placed orders as needed.
• Quotation Management: Created quotations and followed up with clients for confirmations.
• Query Resolution: Addressed all queries, requests, and issues promptly.
• Interview Coordination: Screened applicants and scheduled interviews, managing the preparation of employment contracts.
• Payroll Support: Consolidated employees' timesheets for monthly payroll processing.
• Translation Processing: Managed translations for client communication.
• Inter-department Coordination: Facilitated communication between departments to resolve daily administrative and operational challenges.
• Office Equipment Operation: Operated office equipment and utilized computers for various administrative tasks.
• Invoice Management: Prepared, issued, and processed invoices.
• Call Handling: Answered telephone inquiries, provided information, took messages, or transferred calls as appropriate.
• Filing System Setup: Established and maintained effective filing systems.
• Work Procedures Establishment: Created work procedures or schedules and tracked clerical staff's daily activities.
• Meeting Documentation: Composed, typed, and distributed meeting notes, routine correspondence, and reports.