Shilpa Kanchan
Finance And Contract Management
Tampa,Florida
Summary
Dynamic and results-driven Business Operations Lead with over 18+ years of experience delivering strategic financial insights across diverse industries. Progressed from Business Analyst roles into senior Business Operations leadership, driving enterprise-scale financial and contract governance. Expertise in spearheading financial operations, managing substantial budgets, and steering contract negotiations to achieve significant savings. Renowned for a pragmatic approach to financial forecasting, aligning financial and operational goals with corporate strategy, and ensuring compliance in complex international landscapes. A unique blend of financial acumen and operational insight optimizes financial frameworks while enhancing overall business outcomes.
Overview
2026
2026
years of professional experience
3
3
Certificates
Work History
SELECTED HIGHLIGHTS
.
- Strategic Vendor & Contract Management: Established and led global IT vendor management initiatives, overseeing $250M+ budgets, ensuring contract compliance, and fostering strong partnerships with international vendors to drive service excellence and operational continuity.
- Financial Planning & Budget Oversight: Directed comprehensive budgeting, forecasting, and financial analysis activities, including variance analysis and invoice approvals. Managed multi-million-dollar budgets aligning vendor operations with corporate financial and IT goals.
- Process Improvement & Reporting: Developed and maintained advanced financial dashboards and reporting tools to track SLA/KPI performance, labor allocation, and project expenditures, enabling greater transparency and strategic decision-making.
- Cross-Functional Team Leadership & Training: Led and mentored finance and operations teams, delivering training programs to enhance understanding of financial controls, BSS services, and application usage. Promoted continuous improvement through knowledge sharing and governance.
- Risk Management & ERP Implementation: Implemented robust internal controls, accounting strategies, and ERP solutions. Leveraged Six Sigma DMAIC methodologies to optimize processes, improve financial accuracy, and mitigate risks across business support services
Business Operations Lead
Tata Consulting Services (TCS) - PricewaterhouseCoopers Customer
06.2012 - Current
- Vendor & Contract Management: Facilitated communications between Procurement and international vendors to ensure timely updates and compliance with contract lifecycle protocols. Collaborated closely with Provider Relationship Leads to resolve performance and compliance issues.
- Financial Oversight & Budget Management: Developed and managed comprehensive budgets and financial strategies exceeding $100 million. Led fiscal activities including monthly invoice approvals, financial forecasting, variance analysis, and alignment of vendor operations with corporate financial goals.
- Financial Reporting & Dashboard Development: Innovated and maintained critical financial dashboards tracking SLA/KPI metrics, labor allocations, and project expenditures, enhancing transparency and enabling strategic decision-making.
- Business Operations & Corporate Governance: Managed onsite and offshore business operations, ensuring margin improvements and effective business planning. Oversaw corporate governance, acquisition processes, and cross-functional team collaboration to drive organizational growth.
Accounting Strategy & Internal Controls: Designed and implemented robust accounting strategies, internal controls, and cash flow management protocols to ensure financial integrity, compliance, and optimal working capital utilization. - Process Improvement & ERP Implementation: Leveraged Six Sigma DMAIC methodologies to drive process improvements and eliminate defects. Led ERP program implementation and optimized accounting functions, revenue projections, and reporting practices.
- Team Leadership & Stakeholder Training : Directed and coached teams to achieve financial and operational excellence. Developed and delivered training and instructional materials to enhance team capabilities and stakeholder understanding of financial and business support service responsibilities.
Business Analyst
Tata Consulting Services (TCS) - PricewaterhouseCoopers Customer
12.2011 - 06.2012
Business Analyst
Clairvoyant Pvt. Ltd & Tata Consulting Services
10.2010 - 12.2011
- Contract Review & Documentation Management: Reviewed contracts and statements of work for key projects, managing project documentation for assurance and advisory teams to ensure compliance and alignment with business goals.
- Knowledge Base Development & Quality Assurance: Authored, reviewed, and approved Knowledge Base Documents (KBD) within SM7, maintaining high accuracy and relevance while overseeing documents prepared by Project Managers and Business Analysts.
- Gap Analysis & Issue Resolution: Conducted comprehensive gap analysis to identify and address functional gaps pre-rollout, ensuring seamless project delivery and alignment with business objectives.
- Stakeholder Coordination & System Alignment: Liaised effectively between business users and IT development teams to ensure system developments matched business requirements, promoting feasibility and successful implementation.
- Training & Team Development: Led communication and application usage training sessions, enhancing team capabilities and driving continuous improvement through structured Learning and Development initiatives
Business Analyst
OSB India Pvt. Ltd. | Formerly as Easiprocess Pvt.
06.2006 - 07.2010
- Team Leadership & Process Migration: Led a team for collaborating with developers to migrate core banking processes from Kent Reliance Building Society to the India branch, ensuring seamless transition, operational continuity, and knowledge transfer.
- Project & Automation Management: Managed both individual and collaborative projects focused on driving automation and process optimization. Delivered subject matter expertise across all phases, resulting in process efficiencies and reduced manual workload through AWD workflow re-engineering.
- Business Analysis & Solution Design: Conducted detailed requirement gathering for process design. Supported end-to-end roll-out planning, workflow development, and successful deployment by securing stakeholder UAT sign-offs and providing accurate MIS reporting aligned with SLAs.
- Workflow Migration & Digital Transformation: Spearheaded the migration of 55 complex workflows from AWD to Chorus BPM, generating £250K annual savings and a 60% reduction in process turnaround times. Partnered with senior leadership to identify and digitally transform 70+ processes using tools like MS Visio and Business Optix.
Additional Experience
All
06.2006 - Current
- Event Management & CSR Leadership: Led a large team in organizing and managing large-scale events for over 2,500 associates, including employee engagement programs and CSR activities, driving corporate social responsibility and employee wellness.
- Recognition & Awards: Received numerous accolades, including "Star of the Month," "Service Commitment," and "Privacy Defender" awards, for exemplary contributions to financial management and CSR initiatives.
- Public Speaking & Training: Acted as a speaker at various financial training and CRS events, sharing expertise and contributing to the professional development of peers within TCS.
Education
Masters in Business Administration - IT Operations
IGNOU Open University
Udupi, Karnataka, IndiaBachelor of Business Management - Marketing Management
Micro Business Management College
Udupi, Karnataka, IndiaSkills
Certification
Certified SAFe 6 Agilist from Scaled Agile
Timeline
Business Operations Lead
Tata Consulting Services (TCS) - PricewaterhouseCoopers Customer
06.2012 - Current
Business Analyst
Tata Consulting Services (TCS) - PricewaterhouseCoopers Customer
12.2011 - 06.2012
Business Analyst
Clairvoyant Pvt. Ltd & Tata Consulting Services
10.2010 - 12.2011
Additional Experience
All
06.2006 - Current
Business Analyst
OSB India Pvt. Ltd. | Formerly as Easiprocess Pvt.
06.2006 - 07.2010
SELECTED HIGHLIGHTS
.
Masters in Business Administration - IT Operations
IGNOU Open University
Bachelor of Business Management - Marketing Management
Micro Business Management College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
TECHNICAL SKILLS
Microsoft:
– Excel
– Power BI
– Word
– PowerPoint
– Visio
– SharePoint
Google Suite:
– Sheets
– Forms
– Slides
Wrike: AI-powered enterprise work management software
SAP Financial Application
BPM Tools (AWD, Chorus BPM)
SQL & VB Scripting
TECHNICAL SKILLS
Microsoft:
– Excel
– Power BI
– Word
– PowerPoint
– Visio
– SharePoint
Google Suite:
– Sheets
– Forms
– Slides
Wrike: AI-powered enterprise work management software
SAP Financial Application
BPM Tools (AWD, Chorus BPM)
SQL & VB Scripting