Shilpa Latha
Lafayette,Colorado
Summary
Results-driven Banker Customer Specialist with experience delivering exceptional customer service and support in the banking industry. Proven ability to troubleshoot and resolve customer issues, with a strong desire to leverage my problem-solving skills in a technical support role. Proficient in banking software and systems, with a solid understanding of computer operating systems, hardware, and networks. Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. Seeking to bring my unique blend of customer service expertise and technical aptitude to a dynamic Technical Support team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teller & Customer Care Specialist
HDFC BANK
05.2016 - 03.2019
- Investigated and resolved customer inquiries and complaints quickly.
- Provided technical assistance and end-user support to clients via phone, email, and in-person.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided customers with detailed information on company products, services and materials.
- Documented and tracked issues using helpdesk software, with a focus on timely resolution and excellent customer service.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Created and maintained detailed database to develop promotional sales.
- Communicated with clients regarding account services, statements, and balances.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Monitored and verified suspicious activity on customer accounts.
Education
Bachelor of Science (B.S.) - MATHS WITH COMPUTER APPLICATION
ETHIRAJ COLLEGE FOR WOMEN
04.2016
Skills
- Excellent customer service and support skills
- Active listening and problem-solving abilities
- Meticulous documentation and reporting skills
- Understanding of IT operational policies and procedures
- Strong technical knowledge and manual interpretation skills
- Effective research and analytical skills for troubleshooting
- Clear and concise communication skills for technical and non-technical audiences
- Organizational and time management skills for prioritizing tasks and meeting deadlines
- Collaborative and interpersonal skills for building positive working relationships
- Basic programming skills (eg SQL, Python)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Certification
GOOGLE DATA ANALYTICS
- Data Analysis with R Programming
- Prepare Data for Exploration
- Analyze Data to Answer Questions
- Foundations: Data, Data, Everywhere
- Share Data Through the Art of Visualization
- Process Data from Dirty to Clean
Timeline
Teller & Customer Care Specialist
HDFC BANK
05.2016 - 03.2019
Bachelor of Science (B.S.) - MATHS WITH COMPUTER APPLICATION
ETHIRAJ COLLEGE FOR WOMEN
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