Shilpa Shah
Midlothian
Summary
25 years experience in business related environments Experience in the hiring of qualified talent Have had 4 years experience in retail Handled all advertising for several retail cleaners Expertise in the dry cleaning industry Increased the revenue from $14K to $22K per month in period of 3 years Ensured retail store was in compliance with the franchise rules and regulations Qualified to handle a receptionist role 10 years experience in Supply Chain Management, Quality Control, and Inventory Control Have managed retail establishments Maintained web site for all dry cleaning companies
Knowledgeable Production Supervisor skilled in optimizing production workflows and enhancing operational efficiency. Proven track record of managing teams to achieve consistent output and quality standards. Demonstrated leadership and problem-solving abilities in fast-paced manufacturing environments.
Overview
19
19
years of professional experience
Work History
Production Supervisor
Real Gems LLC
04.2023 - 04.2025
- 2 years of experience in diamond jewelry manufacturing, ensuring precise design, setting, polishing, and attention to detail.
- Supervised workers to guarantee high-quality finish products with exceptional craftsmanship, collaborating with Rodiam.
- Conducted thorough quality checks on finished jewelry pieces, verifying every detail before packaging to ensure each item exudes elegance and meets standards.
- Supervised daily production activities to ensure operational efficiency and adherence to quality standards.
- Trained and mentored team members on safety protocols and production techniques.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Monitored equipment performance, conducting routine maintenance to minimize disruptions.
- Collaborated with cross-functional teams to optimize inventory management practices.
- Resolved issues quickly to maintain productivity goals.
- Managed team of 4 production associates, overseeing productive production processes and meeting all deadlines.
Cafeteria and Front Desk Supervisor
Healthshift LLC
10.2020 - 01.2022
- Managed and supervised cafeteria of Gastro-intestinal center.
- Trained and managed the kitchen staff
- Ordering food for kitchen and other kitchen supplies
- Supervised daily front desk operations, ensuring exceptional customer service and efficient workflow.
- Managed scheduling of staff, optimizing coverage to enhance guest experience and operational efficiency.
- Implemented process improvements that streamlined check-in/check-out procedures, reducing wait times for guests/patients.
- Oversaw inventory management for office supplies and equipment, ensuring availability while controlling costs.
Asst. Manager
Day’s Inns & Suites
01.2019 - 09.2020
- Scheduling Front Desk & Housekeeping staff.
- Ordering supplies for the property and rooms.
- Performed job functions with attention to detail, speed and accuracy.
- Trained and Motivated all new staff.
- Coordination with Housekeeping and Maintenance staff.
- Handled online and phone reservations.
- Directed daily operations to enhance guest satisfaction and streamline service delivery.
- Mentored staff, fostering a collaborative environment and improving team performance.
- Analyzed customer feedback to identify areas for service improvement and develop action plans.
- Coordinated with vendors to ensure timely supply deliveries and cost-effective procurement.
Front Desk Rep.
Comfort Inn
01.2018 - 12.2018
- Handled check in and check out for 135 room AAA four diamond property
- Performed job functions with attention to detail, speed and accuracy
- Designed and implemented guest's room accommodations according to their interest
- Coordination with Housekeeping and Maintenance staff.
- Handled online and phone reservations
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
Customer Service
Hobby Lobby
04.2017 - 12.2017
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Resolved product issues and shared benefits of new technology.
- Assisted customers with store and product complaints.
- Educated customers on product and service offerings.
- Boosted company reputation by delivering exceptional customer service to clients.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
Manager
Snow White Cleaners
03.2015 - 01.2017
- Handled all paperwork and employees for 2 dry cleaners stores
- Worked in the alterations department handling all types of clothing
- Handled all online advertising
- Increased revenue from $18K to $24K per month
- Training 7 employees and managed store operations
Owner
SK Cleaners
06.2012 - 12.2014
- Supervised and trained 2 employees
- Maintained all books and handled all bookkeeping
- Built revenues in a retail cleaning outlet from zero to $50L per year
- Handled alterations for customers on a daily basis
- Created and maintained a client base of 200 loyal customers
- Handled all daily cash receipts and made deposits
- Built a dry cleaning store from “scratch” and made it profitable
Manager
La Belle Cleaners
05.2006 - 08.2012
- Supervised and trained 3 employees
- Handled all online advertising including web site
- Independently managed a dry cleaning store
- Increased the revenue from $14K to $22K per month in period of 3 years
Education
Bachelor of Commerce - Accounts
Saurashtra University
IndiaSkills
- Quality control
- Continuous improvement
- Production management
- Training and mentoring
- Customer service
- Customer relations
- Relationship building
- Problem resolution
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Production Supervisor
Real Gems LLC
04.2023 - 04.2025
Cafeteria and Front Desk Supervisor
Healthshift LLC
10.2020 - 01.2022
Asst. Manager
Day’s Inns & Suites
01.2019 - 09.2020
Front Desk Rep.
Comfort Inn
01.2018 - 12.2018
Customer Service
Hobby Lobby
04.2017 - 12.2017
Manager
Snow White Cleaners
03.2015 - 01.2017
Owner
SK Cleaners
06.2012 - 12.2014
Manager
La Belle Cleaners
05.2006 - 08.2012
Bachelor of Commerce - Accounts
Saurashtra University