Shilpaben Patel

• Streamlined inventory management processes to reduce stock discrepancies and improve order accuracy.
• Led team training initiatives to enhance customer service skills and operational efficiency.
• Implemented visual merchandising strategies that increased product visibility and sales performance.
• Analyzed sales data to identify trends, driving promotional strategies for seasonal products.
• Developed employee schedules optimizing coverage during peak hours while maintaining labor costs.
• Fostered a positive work environment through mentorship and professional development opportunities for staff.
• Collaborated with vendors to negotiate favorable terms, enhancing supplier relationships and product offerings.
• Spearheaded store maintenance programs ensuring compliance with health and safety regulations while improving overall store appearance.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding products.

I was the manager for the Chevron. I was in charge of hiring and firing employees, as well as maintaining the facility, not only ensuring it was clean, but also understanding the needs of the customers. I was also in charge of paperwork, and depositing the money in the bank daily. I would also place orders for gas, groceries, and beer. etc.

Same as before did

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with inquiries, ensuring high levels of satisfaction.
• Maintained accurate cash drawer balances through diligent record-keeping.
• Collaborated with team members to streamline checkout procedures.
• Resolved customer complaints promptly, enhancing overall service experience.
• Trained new staff on operational protocols and customer service standards.
• Monitored inventory levels and restocked merchandise as needed.
• Implemented promotional displays to increase product visibility and sales potential.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.