Shilpa Shree Rajendra
Basking Ridge,NJ
Summary
Results-driven technology executive with two decades of expertise in data analytics and innovative product development. Spearheaded generative AI and Agentic initiatives that enhanced customer satisfaction and reduced churn, contributing to $100 million in annual EBITDA. Experienced in product management and data science, with a focus on strategic planning and funding acquisition. Led diverse teams of over 50 data scientists, engineers and product owners to advance product and experience innovation.
Overview
14
14
years of professional experience
Work History
Assoc. Director Product Management
Verizon Wireless
Basking Ridge, NJ
11.2019 - Current
- Launched predictive analytics products, reducing churn by five basis points and exceeding revenue targets by 1.5%.
- Developed and operationalized multiple propensity models and data-driven CRM campaign strategies, driving targeted customer engagement and delivering $1M in annual EBITDA benefits.
- Enhanced net promoter score by 20 points and improved customer satisfaction score by 3% by transitioning from traditional data products to AI driven voice of customer solutions.
- Achieved 40% reduction in turnaround time for customer experience improvements through delivery of ConvoIQ, a Gen-AI product transforming unstructured data into actionable insights.
- Reduced customer effort score by 15% by implementing Agentic solutions on OMNI channels by integrating customer data across various platforms.
- Delivered 2 CEO-sponsored AI initiatives: Next-bill-Summary and Price match & Switch, reporting regularly to the CEO and Executive Leadership Team.
- Reskilled and evolved the teams to begin the Agentic transformation, replacing virtually all traditional workflows with AI.
Data Architect
Comcast
Philadelphia, PA
06.2018 - 11.2019
- Established and scaled an analytics center of excellence focused on building out Comcast's enterprise Big Data Analytics program.
- Delivered first enterprise scale data structure and machine learning systems at comcast, enabling overall cost to serve reduction by 40%.
- Delivered Vendor Analytics and automated vendor lifecycle management products.
Data Science Manager
Rubicon Global
Atlanta, GA
10.2014 - 06.2018
- Scaled reporting platforms and ML automations across the enterprise. Widely considered the largest and most valuable deployment of 1:1 Customer Engagement.
- Spearheaded a predictive analytics product to right-size customer contracts, leveraging customer usage; reduced customers’ operating costs by 30%, strengthening customer value and retention.
- Led the end-to-end productization and automation of the invoicing lifecycle, that eliminated $2M in annual operating costs and prevented $1M+ in fraudulent activity annually.
- Led the CTO-sponsored Missed Pickup Tracker initiative, creating a data-driven product to identify, monitor, and hold vendors accountable, improving service visibility and improved customer satisfaction by 40% resulting in 10% reduction in churn.
- Built platform and operations teams from 1 person in 2014 to 15+ by 2018.
Analytics Manager
Deloitte Transactions and Business Analytics LLP
Dallas, TX
05.2012 - 10.2014
- Delivered high value consulting services across multiple sectors including Pharmaceuticals, Communications and Finance.
- Discipline focused on resolving high-profile AML/FCPA investigations through data diagnostics and automating anomaly detections.
- Led forensic analytics teams of 12 in data mining and cross system reconciliations to ensure compliance and mitigate risks.
- Designed executive dashboards using QlikView and Tableau delivering actionable visibility into financial and operational KPIs, reducing manual reporting effort by 50% and enabling faster data-driven decision-making.
- Developed predictive analytics and ML models resulting in improved fraud detection and time to market for DOJ decisioning
Education
Master of Science (M.S.) - Engineering Management Information Systems (EMIS)
Southern Methodist University
Dallas, TXBachelor of Engineering (B.E.) - Electrical and Electronics Engineering
Visveswaraiah Technological University
IndiaSkills
● Enterprise Product & Engineering Delivery: Established product owner/product manager framework, securing capital and resources to accelerate delivery
● Product Consolidation & Cost Optimization: Led platform consolidations for VOC product, delivering ~$2M in immediate OPEX/CAPEX savings Modernized AI architecture to minimize technical debt, projecting a $20M-$50M OPEX reduction over 5 years
● Cross-Functional Stakeholder Influence & Governance: Proficient at aligning priorities and strategic decision-making across highly diverse business lines
● High-Stakes Escalation & Conflict Resolution: Adept at managing difficult stakeholders by establishing objective data-driven alignment, and defusing complex cross-functional bottlenecks
● Budgetary Leadership: Proven track record of steering multi-million dollar projects under budget by actively guiding engineering teams toward lean, high-efficiency technical designs and maintaining high-velocity execution without compromising product capability
● Data Science & BI Strategy: Expertise in building predictive models, Business Insights & Analytics and modern AI platforms
● Talent Scalability & Empathetic Leadership: Proven track record of building and scaling elite teams Recognized for creating an ownership-driven culture that attracts top-tier talent, accelerating time-to-market by 50%, and aligning individual career growth with aggressive company milestones
Early Career Foundational Experience
- Senior Consultant - BI, SAP Labs India, 2008–2010
- Reporting and Analytics Consultant, Tata Consultancy Services, 2005–2008
Technical Skillset
LLM orchestration framework (LangChain, LangGraph & RAG), MLOps & Cloud Architecture, Predictive/Statistical Analytics (Python, R, PySpark), GenAI & Prompt Engineering (Gemini, Claude), AWS Redshift, Teradata, Big Data (GCP), Oracle, MS SQL Server, Tableau, QlikView.
Timeline
Assoc. Director Product Management
Verizon Wireless
11.2019 - Current
Data Architect
Comcast
06.2018 - 11.2019
Data Science Manager
Rubicon Global
10.2014 - 06.2018
Analytics Manager
Deloitte Transactions and Business Analytics LLP
05.2012 - 10.2014
Master of Science (M.S.) - Engineering Management Information Systems (EMIS)
Southern Methodist University
Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering
Visveswaraiah Technological University