Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shilpi Debuka

Shilpi Debuka

Nagpur,India

Summary

  • "Dynamic Information Technology Specialist with over 7 years of experience imanaging cross-functional projects, and fostering effective communication between technical and non-technical stakeholders. Adept at coordinating public-facing initiatives and ensuring accessibility of information across diverse platforms. Skills
  • Digital Content Strategy
  • Social Media Management
  • Public Relations and Communication
  • Project Management
  • Quality Assurance
  • System Testing
  • Business Analysis
  • Language Access Coordination
  • Open Data Management
  • Public Relations
  • Event Planning
  • Research and Analysis

Overview

26
26
years of professional experience

Work History

Owner and Creator

Bliss Cafe and Creamery
03.2023 - Current
  • Successfully rebranded the store to align with current market trends and customer preferences.
  • Developed and implemented innovative marketing strategies to increase customer engagement and sales.
  • Redesigned and updated the company website to enhance user experience and cater to evolving customer needs.
  • Demonstrated strong interpersonal skills by regularly interacting with diverse customers, understanding their requirements, and adapting services accordingly.
  • Utilized intuitive business acumen to identify and capitalize on emerging market opportunities.
  • Managed all aspects of business operations, including digital content creation, social media management, and customer relations.


Information Technology Specialist

NYSITS
09.2022 - Current
  • Led end-to-end delivery of the Appearance Enhancement and Barber Replatforming Project, transitioning from the legacy Acclaimed platform.
  • Conducted stakeholder sessions to gather, elicit, and document detailed business and technical requirements.
  • Analyzed pain points and environmental dependencies to ensure smooth replatforming and improved user experience.
  • Coordinated with development and QA teams, ensuring requirements were clearly translated into functional and testable components.
  • Created and maintained project documentation, process flows, and use cases to support system design and validation.
  • Facilitated follow-up sessions and requirement sign-offs with business teams, ensuring alignment and project success.
  • Partnered across departments to conduct gap analysis, identify workflow improvements, and deliver scalable solutions.

Tax Information Aide

NYS Department of Tax & Finance
11.2017 - 12.2019
  • I managed daily tax payment reconciliation, monitored vendor processing for efficiency, and generated monthly volume reports. I also remediated production issues, conducted end-to-end testing, facilitated knowledge transfer on test cases, and developed SQL queries.

Verifications Documents Admin

Maximus Inc.
04.2017 - 10.2017
  • My responsibilities included retrieving imaged documents from MAXE and back office in the Marketplace, researching document information to validate application data, and generating follow-up notices to consumers as needed. I also made decisions regarding document or account escalation for further research or account review, and when necessary, initiated Department of Health (DOH) involvement by creating manual tasks.

Quality Assurance Lead

Rahul Udyog
08.1999 - 08.2005
  • I analyzed requirements, generated test cases, and enhanced automation scripts. I executed test plans, performed system and regression tests, used Quality Centre for test cases, tracked defects, and engaged in peer reviews. I also worked with vendors for end-to-end testing, handled diverse roles related to PeopleSoft technologies, and managed test plans and reporting. My responsibilities encompassed backend testing, defect follow-up, and test strategy execution, all while ensuring metrics collection.

Education

Bachelor - Home Science

Lady AmritBai Daga College
Nagpur, Maharashtra

Certified Web Master - undefined

World Wide Web Institute

Skills

  • Operating Systems: Windows, Unix
  • Languages: HTML, DHTML, Java, VB, Shell, CGI, Perl
  • Testing Tools: Quality Center, LoadRunner, Test Director, QTP, JIRA, ALM, TFS
  • Networking: TCP/IP
  • Technology: C#, ASPNET, SQL, PL/SQL
  • App Server: IIS, Exchange Server, Proxy Server, Right Now App
  • Database: MS SQL Server, Oracle, DB2 and MS Access
  • Design Tools: Visio, Balsamiq, Miro

Languages

HTML, DHTML, Java, VB, Shell, CGI, Perl

Timeline

Owner and Creator

Bliss Cafe and Creamery
03.2023 - Current

Information Technology Specialist

NYSITS
09.2022 - Current

Tax Information Aide

NYS Department of Tax & Finance
11.2017 - 12.2019

Verifications Documents Admin

Maximus Inc.
04.2017 - 10.2017

Quality Assurance Lead

Rahul Udyog
08.1999 - 08.2005

Certified Web Master - undefined

World Wide Web Institute

Bachelor - Home Science

Lady AmritBai Daga College

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