Shilpi Roy

Shilpi Roy has 12 years of experience in designing and developing enterprise applications using Pega PRPC and other Pega solution frameworks such as CPM, Decisioning, Marketing, GDPR etc.

Proficient with designing enterprise architecture, transforming complex business requirements into technical specifications, interface building, data mapping, integration, performance tuning, reporting including BIX, Campaign management, Marketing and Pega Decision Hub.

Proven expertise on delivering high quality end to end applications – starting from DCO to Production support. Working as a Team Lead in the planning, and implementation of Decisioning initiatives. Ability to collaborate and communicate well with teams across multiple workstreams such as IT, Database administrations, business stakeholders, business analysts, BI analytics, functional and technical leads, Customer Value Management to ensure the right solution is created for the business.

Strong problem solving and troubleshooting skills with an extensive subject matter expertise in the areas of Pega PRPC, Marketing and Decisioning Exposure to a variety of technologies including but not limited to JavaScript, HTML, XML, JSON, SQL Server, Oracle, DB2 and Layer 7, JBoss, WebSphere and J2EE (JSP, Servlets, EJB) Well versed with industry standard software development methodologies including Agile, waterfall and proactive approaching towards improving processes and existing solutions.

A hands-on, motivated, and collaborative individual, ability to learn quickly, often in high pressure situations, able to pick up new concepts and technology; able to explain it to both business & IT stakeholder, and global CoE, preparing clear and concise technical artefacts.

Received numerous awards and recognitions, including Customer’s Choice Award, Most Valuable Player Award, Certification of Excellence, Value Campion Award, Going the Extra Mile, and several Client appreciations.

Solutions-oriented Technical Architect with competency in consulting and development of software projects. Multi-skilled with a talent for engineering systems that meet business needs and exceed clients' expectations. Capable coder driven to meet deadlines and complete exceptional work in a high-pressure environment.

• Pega Lead System Architect Part 1 (PCLSA v8.6), 10/2022
• Pega Certified Marketing Consultant (PCMC v8.1), 06/2020
• Pega Certified Data Scientist (PCDS v8.1), 05/2020
• Certified Pega Decisioning Architect (CPDC v7.2), 07/2018
• Pega Certified Senior System Architect (CSSA v7.1, v5.5), 10/2015
• Certified the Pega CPM framework architect (CCA /CPMC), 02/2013
• Pega Certified System Architect (CSA v6.3), 12/2012

California/Remote

• Cigna, E2E Client Onboarding - Contour Install, California, United States, remote, 09/2023 - Present, Technical Architect/Lead System Architect, Design/Development, Pega v8.6.3, Pega v8.23, The end-to-end Client Onboarding Transformation consists of managing the process of selling healthcare to US Commercial Employers who offers benefits to their employees. The transformation of Client onboarding impacts both external stakeholders, such as producers and clients as well as internal stakeholders within Pre-sales, Underwriting, Case Development and Client installation operations. Client Installation oversee and prepare account installation, benefit administration and customer set-up, including ongoing client communication management., Implemented comprehensive upgrade plan from version 8.6 to Pega Infinity 8.23, performed skimming, fixed upgrade issues, migrated configurations and rules to the new Pega version, Mentored the development team to build new feature, provided design document and code-level changes, conducted code review to ensure quality, Investigated technical debts, issues, challenges during development lifecycle and provided solutions, Collaborated with business stakeholders, cross-functional teams, business analysts to understand business priorities and upcoming deliverables, Maintain compliance standards, identified, and addressed performance bottlenecks, Provided end-to-end solutions to business feature that encompass data modeling, business rules, user interface design, and integration points., Provided guidance to Quality Assurance team to troubleshoot and resolve issues identified during testing phases.
• Cigna, E2E CACR Architecture Assessment, California, United States, remote, 06/2023 - 09/2023, Technical Architect, Assessment/Design, Pega v8.6.3, The primary objective of this project is to analyze the core E2E architecture (Contour platform, data integration and AWS) through interactive workshops with SMEs, developers, Quality Assurance team and provide recommendations on opportunities for future improvements and scalability, remediate technical debts/gaps across E2E CACR value stream, enabled by best practices from industry, partners and TCS., Understanding of Contour platform E2E architecture, application’s business requirements and functionality, critical processes, regulatory compliance, and interface design, Reviewing the Pega application’s overall design, including business rules, data model, security, integrations with external systems, customizations, and extensions for all the workbenches, Evaluating the application stack, enterprise class structure, data-entity diagram, DevOps practices, code quality, adherence to Pega best practices and design principals, Identifying architectural bottlenecks, security vulnerabilities and performance issues, Providing actionable recommendations to prioritize and implement required changes, increase reusable components, hence improve overall quality, Collaboratively working with AWS architect to deliver valuable insights and recommendations for optimizing Application’s performance and overall efficiency, Preparing assessment report, fit-for-purpose architecture, prioritized recommendations, improving CI/CD practices, and an action plan for addressing the performance issues, Providing a high-level roadmap for the short term and long-term initiatives to achieve a robust and resilient architecture
• Tracfone Wireless Inc. (subsidiary of Verizon Communications), ENZO Campaign Management, California, United States, remote, 01/2021 - 06/2023, Lead Decisioning Architect, Design/Development/Lead, Pega v8.2, 8.6, Pega CDH, The main objective of this project is implementing scheduled, and event driven Outbound Campaigns, integration with the Data Lake, Inbound Campaigns including next best action and next best offer for almost 40 million customers and 10 different brands over 6 different channels, also handling the incoming Real Time events and send the appropriate Offers., Reviewing logic requirements with the client and business stakeholders, Designing and developing rules, strategies, data flows, core decisioning logic as per the business requirements, Creating Outbound Campaigns, Strategies, Segments, Data Flows, and Real Time event-based Data Flows based on business requirements., Configuring offer flows, treatments to deliver the next best Offers in Next Best Action Advisor for call center agent, 611611, web, SMS, and Email channels, Configuring Decision Data, Contact Policies, Prioritization, Proposition filters, Data Set, Adaptive Model, Predictive Model, Event Strategy, and logic as per the business requirements, Analyzing and improving performance of existing campaign and increased efficiency by 50% of existing campaign run, Building and testing decision logic rules, both unit and load testing, Created campaigns and associated segmentation rules and offer flows for determining which treatments to be offered to customers and personalization of the offers based on the preferred channel of communication., Collaborated with multiple teams to integrate with different applications, Providing consultation, arranging regular demo and KT sessions, mentoring, and overseeing the work of junior team members, Preparing new training documentations, videos and enhancing the existing ones
• Tracfone Wireless Inc., Business Process Management, Miami, Florida, United States, 01/2020 - 12/2020, Technical Lead/Lead System Architect, Design/Development, Pega v8.2, Oracle, GDPR Framework, The goal of Business Process Automation application is to automates request creation and approval for various Tracfone internal processes like Purchase Order, Contract Routing approval, MPR/RDR, Internal Inventory Request, Consultant Onboarding, and various other company-wide processes by seamlessly integrating with legacy financial systems., Analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve business objectives, Design Enterprise Class Structure, Data Model, Case Design, Process flow design, Routing, User Interface design, services and connecter’s integration development, declarative and decision rules implementation, SLAs, Reporting., Working with Agile team by participating backlog grooming, sprint planning, prioritization, acceptance criteria feasibility, code reviews and production release activities, Review and understand the best approach to implement requirements; communicate the same to the project team; raise conflicts, complications, and issues in the requirements; provide sizing estimates, Configure complex integrations and services using REST and SOAP integrations, email channels, Perform code reviews and maintaining the coding standards across team, which is aligned to CoE standards, code version management, code deployments using Pega DevOps, Coordinating the Database Administrators, Enterprise Architects, Offshore developers, Middleware team for implementations, and Senior management for approvals, Providing training to other team members
• Department of Planning, Industry and Environment, Title Management System (TMS), Sydney, Australia, onsite, 10/2019 - 12/2019, Technical Lead/Pega Consultant, Design/Development, Pega V 8.2/MSSQL/HTML/ESRI Pega Decisioning Framework, The Titles Management System (TMS) was established with the objective of replacing and modernizing inefficient legacy applications used in the Title Management Services business area. This platform was implemented to automate end to end title management processes, based on various decision strategies and marketing logic., Design and development of inbound decisioning solutions to support business requirements and share practices from other engagements, Implement decision strategies with self-learning adaptive models to improve predictions about customer’s interests and needs change, Develop data flow to process and move data between data sources. Customize data flow by adding data flow shapes, decisioning rules and by referencing other business rules to do more complex data operations, Implement text analytics and routing emails to different Workbaskets based on NLP and business rules
• Department of Justice NSW, Sheriff’s Office Record Tracking System (SORTS), Sydney, Australia, onsite, 08/2019 - 09/2019, Pega Senior Architect/Technical Lead, Design/Development, Pega V 8.3/MSSQL/ESRI/BIX Reporting, Sheriff’s Office Record Tracking System (SORTS) is an application on which the civil cases are handled by Sheriff Officers, Civil Operations Users (COU), Officers-In-Charge (OIC), Regional Managers and others. The objective of this project was to offer seamless experience in terms of handling any of the civil cases that include serving documents, performing warrants and writs and replace legacy system., Worked on Pega web Mashup and various reports, stream to pdf template generation, Designing BIX reporting for complex data mapping in Pega application to provide extracts to business units, Design and implementation of for Payment and ESRI integration, Analyzing and providing best solution to execute reports without any business impacts along with implementing BIX reporting and providing solutions for the complex data mapping, Help to make process and systems improvement recommendations and to help develop best practices for future Pega application development
• Macquarie Group Limited, BFS Impera Leasing, Sydney, Australia, onsite, 03/2016 - 07/2019, Pega Consultant/Technical Lead, Development/Production Support, Pega V7.4 /7.1.9/JBoss/MSSQL BIX Reporting, DSM, Impera application was built for managing the Macquarie Leasing process. It starts with Credit and Settlement process and extends to Collections, Customer Service, and other leasing units. The entire lease approval process is handled in Impera, and the four high level processes in the whole workflow developed in Pega are Credit Assessment, Credit Decision, Settlements and Post Settlements., Provide solution for new process development leveraging existing Pega platform, capture business objectives, effort estimation and project planning., Developing flows, activities, declarative rules, decisioning rules, agents, report definition and UI rules, Design REST connectors to connect with external client services and third-party applications and business rules using decisioning components, Design Email ingestion to automate case creation, email listeners, agents, SLAs, Design and Implement of Single Sign On for authentication., Lead the implementation of Non-Functional requirements (environment setup, memory to support users, backups, DB size)., Review code and provide guidance to new developers., Oversee the system hardening exercise along-with Pega cloud team, as part of Production deployment., Design BIX process in Pega application to provide extracts for client MI toolkit.
• Humana Inc, Accelerated Provider Exchange APEX (Wave6, M&S), Kolkata, India, offshore, 11/2014 - 12/2015, Lead Decisioning Architect, Design/Development/Lead, Pega v8.2, 8.6, Pega CDH, The main objective of this project is implementing scheduled, and event driven Outbound Campaigns, integration with the Data Lake, Inbound Campaigns including next best action and next best offer for almost 40 million customers and 10 different brands over 6 different channels, also handling the incoming Real Time events and send the appropriate Offers., Reviewing logic requirements with the client and business stakeholders, Designing and developing rules, strategies, data flows, core decisioning logic as per the business requirements, Creating Outbound Campaigns, Strategies, Segments, Data Flows, and Real Time event-based Data Flows based on business requirements., Configuring offer flows, treatments to deliver the next best Offers in Next Best Action Advisor for call center agent, 611611, web, SMS, and Email channels, Configuring Decision Data, Contact Policies, Prioritization, Proposition filters, Data Set, Adaptive Model, Predictive Model, Event Strategy, and logic as per the business requirements, Analyzing and improving performance of existing campaign and increased efficiency by 50% of existing campaign run, Building and testing decision logic rules, both unit and load testing, Created campaigns and associated segmentation rules and offer flows for determining which treatments to be offered to customers and personalization of the offers based on the preferred channel of communication., Collaborated with multiple teams to integrate with different applications, Providing consultation, arranging regular demo and KT sessions, mentoring, and overseeing the work of junior team members, Preparing new training documentations, videos and enhancing the existing ones
• Humana Inc, Caremore Pega Implementation, Kolkata, India, offshore, 06/2013 - 10/2014, PEGA Developer/Technical Analyst, Development, Pega v6.1/6.3, HTML, JavaScript, The main objective of this project was providing a good platform for communication (Outreach program) to the customers as well as develop wellness and preventive care program. Most of the members were above the age of 65 and they didn’t have access to new-generation communication channels like Internet, Smartphones etc. So CareMore needed a good Outreach program for mitigating this communication., Analyze the customer requirements from the development perspective and prepared the technical design documents for user stories, Providing project estimates and timelines, preparing design documents, Class structure design and creation of Ruleset versions, Working with correspondence, Report Definition, List View and Summary View., Implementing various business level validations., Deployment of Pega Products from Development to QA and production., Debugging/bug fixing and tracking System Test/Regression/Integration Testing, UAT defects to closure., Collaborating with onsite team counterparts through calls/meetings/emails.
• Express Scripts (Medco), ESI East CSP Claims (Retail Network Management), Kolkata, India, offshore, 11/2012 - 06/2013, Senior System Architect/PEGA Developer, Development, Pega v6.1, HTML, JavaScript, DB2 CPM framework, Purpose of this project was consolidating the adjudication of claims for all its Clients and migrated databases from Retail Network Master (RNM) to Modular Network Management Goal of the application was to improve service effectiveness by providing guided and personalized customer service processes and increasing operational productivity by automating work across business units., Requirement Analysis, design of business workflows and sub flows., Estimation and assigning story points and complexities on user stories., Creating classes in PEGA and mapping them to corresponding DB-Tables., Creating OOTB features like Flow Actions, Sections, Harnesses, Controls, HTML, Working with Activities, Decision Tables, Trees, when rules and other Declarative rules to implement business rules and logic., Creating Declare Pages and Load activities and interaction flows, Implementing Agent rules and corresponding agent activities, Tooltips, Managing Database operations using Connect-SQLs, RDB and Obj-Methods., Prepared High level and Low-level design documents and Unit Test Cases.
• Zurich North America, ZNA WFM R10.0 EI & UW FB, ZNA Pega UW and Claims Prod, Kolkata, India, offshore, 12/2011 - 10/2012, Pega Developer/Technical Analyst, Development, Pega v5.5, HTML, JavaScript, The primary objective of this application is to automate the policy creation for Enterprise Intake and Underwriting workflow management system, facilitated the business users in Zurich North America (ZNA) to create, route and manage the underwriting tasks and its preceding intake activities through its lifecycle., Develop various screens and UI components such as Harness, Sections and Flow Action rules, HTML fragment, Create Activities, List Views, Connect SOAP, Correspondence, Decision rules, Declarative rules, Flows, Prepare High-level, Low-level design documents and Unit Test Cases, Develop data tables leveraging Pega database, Implement various PRPC components such as decision tables, decision maps, declarative expressions, correspondence, reports and ‘When’ rules, Validate rules and Skin, CSS components for styling

• Gender: Female
• Work Permit: Permanent Resident (Green Card)